FAQs
Questions Australian businesses ask us.
Every question below opens a full answer. Can't find yours? Talk to a real person - our team answers the phone from 9am to 5pm Sydney time.
Pricing, plans and subscriptions
- Are all features available with a Tall Emu subscription?
- Are there any costs associated with integrating other tools with Tall Emu’s CRM?
- Can I import historical transactions through bank feeds?
- Do I have to sign a long contract?
- Do I need to have a paid subscription to use Tall Emu’s CRM accounting software?
- How much does Managed Support cost?
- Is my financial data secure with bank feeds?
- Is onboarding and set up included in a Tall Emu subscription?
- Is the $399/month fee applicable per customer for the business account or per user?
- Is there an extra cost for VoIP integration?
- What data does the bank feed share with Tall Emu?
- What does it cost to link MYOB and Tall Emu CRM?
- What does it cost to link Xero and Tall Emu CRM?
- What if I don’t want to pay for Managed Support?
- Why do I have to pay to report software issues?
Getting started, demos and onboarding
- Can I ask questions during or after the demo?
- Does the 4 hours/month allocation cover direct contact support and training only, or does it also include tickets raised on the helpdesk or with the account manager?
- How do I set up VoIP integration in Tall Emu CRM?
- How does the free trial work?
- How long does it take to get set up in Tall Emu CRM?
- What if I need help with setup?
- What is the importance of a sales pipeline in CRM?
MYOB, Xero and accounting
- Can Tall Emu clean my Xero data up?
- Can Tall Emu help me clean up my MYOB data?
- CRM That Integrates with MYOB & Xero
- How can using Tall Emu for accounting tasks improve my workflow?
- If a ticket is logged but resolved in-house before a response is received, how is this accounted for?
- Is technical support available for CRM-MYOB integration?
- What are some best practices for integrating my CRM with Xero?
- What are some features of MYOB accounting software for Tall Emu?
- What are some of the challenges of integrating a CRM with MYOB?
- What are some of the challenges of integrating other CRM’s with Xero?
- What are the benefits of integrating my CRM with Xero?
- What are the benefits of MYOB accounting software?
- What features does Tall Emu integrated CRM accounting software offer?
- Where can I get help with integrating my CRM with Xero?
- Which MYOB is best for small business?
Inventory, warehouse and manufacturing
- Are WMS and ERP the same?
- CRM with Inventory Management
- Manufacturing & Warehouse Management Software
- Is technical support available for Tall Emu’s inventory management software?
- Is technical support available for Tall Emu’s manufacturing CRM software?
- Is technical support available for Tall Emu’s warehouse management software?
- What are some best practices for using manufacturing CRM?
- What are some warehouse management system benefits?
- What are the benefits of a CRM in manufacturing?
- What are the benefits of using inventory management software?
- What are the best practices for using inventory management software?
- What are the key features of Tall Emu’s inventory management software?
- What is CRM for manufacturing?
- What is inventory management software?
- What is Tall Emu? | CRM, Inventory & Operations Software
- What is warehouse management software?
- CRM vs ERP: Where Does Tall Emu Fit?
- CRM for Manufacturers, Wholesalers & Distributors
- CRM and Inventory Software in One System
Phone, VoIP and calls
- Can I record calls?
- Can I use VoIP integration if I’m outside Australia?
- Can I use VoIP integration on mobile?
- Do I need additional hardware to use VoIP with Tall Emu?
- Does the system transcribe calls automatically?
- How does the VoIP integration improve call management?
- Australian CRM Software, Owned & Supported Locally
- What is VoIP integration in Tall Emu CRM?
- Which VoIP providers does Tall Emu CRM integrate with?
Integrations and ecommerce
- How does CRM integration benefit users
- How secure is the data shared between the CRM and integrated tools?
- What are the benefits of integrating a customer portal and CRM?
- What existing marketing tools does Tall Emu integrate with?
- What is CRM integration’s meaning in business management?
- What other software do you integrate with?
- What should I do if I encounter issues with an integration?
Support and customisation
- Can I customise Tall Emu?
- Can I cancel Managed Support?
- Can I upgrade to Managed Support later?
- Do issues submitted through the ticket system that are escalated to the development team count towards the 4 hours/month allocation?
- Do support hours roll over?
- How can CRM marketing help in identifying and targeting high-value customers?
- How Does a CRM Help in Marketing?
- Is technical support available for Tall Emu and its customer service software features?
- Is technical support available for Tall Emu’s lead management software?
- What if I need more than 4 hours of Managed Support in a month?
- What is managed support?
- What’s included in Managed Support?
- What’s not included in Managed Support?
- Why does Tall Emu offer CRM managed support ?
Security, data and users
General CRM and sales
- Are there industry-specific distribution CRMs?
- Do I need to watch the whole thing?
- Do small companies need a CRM?
- Does a B2B CRM work like a B2C CRM?
- Does a CRM improve customer service?
- How do I choose the right CRM for my business?
- How do I get the most out of my CRM?
- How quickly will I receive a response?
- Is Tall Emu CRM available on mobile devices?
- Is there a free way to see Tall Emu in action?
- What are some challenges of implementing CRM software in Australia?
- What are some field service management best practices?
- What are the benefits of a CRM for B2B sales?
- What are the benefits of using a CRM?
- What are the benefits of using a wholesale CRM?
- What are the benefits of using Tall Emu quote software?
- What are the challenges faced in field service job management?
- What are the common sales pipeline stages?
- What features do wholesale CRMs like Tall Emu have?
- What features should I look for in online quoting software?
- What if I want to try it myself first?
- What is a CRM in distribution?
- What is a customer portal in CRM?
- What is a Marketing CRM?
- What is a quoting software?
- What is a wholesale CRM?
- What is customer portal software?
- What is customer service software?
- What is job management in field services?
- What is sales pipeline management software?
- What is the benefit of having a CRM with quote management software?
- What is the best customer service software for small businesses?
- What is the difference between customer service software and CRM software?
- What makes a CRM effective for distributors?
- What makes a good B2B CRM?
- What Makes Tall Emu different?
- What makes Tall Emu different from other customer portals?
- What should you consider when choosing a sales and lead management software?
- What should you consider when selecting a B2B CRM?
- Where can I learn more about Tall Emu CRM's marketing management software?
- Where can I learn more about Tall Emu’s CRM with quote management software?
- Where can I learn more about the capabilities of Tall Emu’s customer service portal software?
- Why don’t traditional CRMs work for distributors?
- Why should I choose Tall Emu?
- Why should I choose Tall Emu CRM?
- Will there be a way to track the number of hours available and used each month?
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