Your team takes the order
Phone, email and representative orders use the customer’s account, pricing, history and available stock.
Multichannel order management
It doesn’t matter how the customer orders. Run every order in one place.
Phone, sales rep, Customer Portal, ecommerce or another connected channel - Tall Emu brings the customer, products, order, source and payment together so your team can check it and fulfil it.
Different ways to order. One place to manage them.
Your customers can choose the channel that suits them. Your staff shouldn’t have to open several systems to work out what has been ordered, whether it has been paid or what needs to happen next.
Tall Emu pulls orders into one place. They look and behave like normal Sales Orders, regardless of where they started. Your team can review them, approve them and move them into stock, purchasing, manufacturing, warehouse and freight.
The customer orders online
WooCommerce, Shopify and supported ecommerce connections bring online orders into Tall Emu for fulfilment.
Regular customers self-serve
The Customer Portal lets known customers order against their own account, prices and terms.
Orders arrive from a connected business
Connected-company and other integrated order flows can enter the same process without another round of data entry.
Review each incoming order, then move it into fulfilment
1Order arrives
2Customer and products match
3Payment and stock are clear
4Your team reviews it
5Pick, make or purchase
6Ship and invoice
If the customer has already paid online, the payment comes into the order process too. Once the sale is invoiced, the financial transaction goes to MYOB or Xero without someone rebuilding it in accounts.
One order list for the whole business
Sales and customer service can see
- Who placed the order and where it came from
- What was ordered and what price was used
- Whether the customer has paid
- What is available, backordered or on hold
- How far the order has progressed
Operations can act from the same record
- Approve or release the order
- Allocate stock
- Create purchasing or manufacturing work
- Pick, pack and ship
- Create the invoice and keep accounts updated
Keep stock connected across sales channels
A sale through one channel should affect what you can promise through the others. Tall Emu keeps orders connected to the same products and stock position, and can update available stock on supported ecommerce platforms as inventory changes.
That means your website, portal, representatives and order desk aren’t each working from their own version of stock.
Keep each channel’s pricing, payment and approval rules
Bringing orders together doesn’t mean every customer must buy the same way. A public ecommerce buyer may pay at checkout. A portal customer may use account terms and their own prices. A representative may be able to negotiate or approve an exception.
The channel can stay different. The order process after it arrives stays clear and consistent.
However the customer orders, manage it in one place.
See every order, check what needs attention and move it into fulfilment and accounts without running separate order systems.
Prefer to talk? Call 02 9299 9959 or talk to a real person.