For product and equipment businesses
Sell it. Track it. Service it. Keep the history.
When you sell products or equipment, the sale is only part of the story. Tall Emu keeps pricing, stock, serials, assets, service, jobs, customer history and delivery connected.
Sell simple or complex products.
Handle standard products, variations, kits, virtual products, equipment and service lines using the product structure that fits the job.
Know which physical item the customer owns.
Use serial or batch tracking where it matters and keep the sold item connected with the customer, site, order, shipment and later service work.
Keep assets and field service connected after the sale.
The equipment can remain part of the customer record after delivery. Schedule jobs, recurring service and field work against the same customer and asset, with service history available to the office and field team.
Give sales, operations and service the same customer history.
See emails, calls, quotes, orders, products, tickets, jobs and tasks around the same customer instead of forcing each team into a separate view of the relationship.
Turn post-sale service into a stronger customer relationship.
When the team can see what was sold, where it is, what work has been done and what the customer has asked for before, repeat sales and service conversations start with context.
Explore the full product lifecycle.
An equipment seller's day in Tall Emu
A quote configures the machine with options priced from the product configuration. The sale creates the asset with its serial number, site and warranty; delivery books through freight; and years later the service history, parts sales and the next upgrade conversation all hang off the same asset record. Common integrations: MYOB/Xero, phones with caller ID and payments.
Equipment business questions
Can Tall Emu track the equipment after we sell it?
Yes - assets keep the product, serial number, customer, site, service history and later sales connected for the life of the equipment.
Does it handle service scheduling for what we sold?
Yes - recurring service and jobs sit against the asset and customer, scheduled on calendars, maps or job lists for the field team.
Can we quote configured products with options?
Yes - configurable products price the base unit plus selected options, and the accepted configuration flows through to the order and production or purchasing.
Australian company. Australian team. Local support.
Tall Emu is built and supported in Australia, with help available from 9am to 5pm Sydney time.
MYOB or Xero stays as your accounts. Tall Emu handles the customer, sale and operational work around it.
See how this fits your business.
Show us how you work today and where the process gets messy. You’ll speak with a real person from our Australian team.