Know who’s calling
When a MaxoTel call matches a customer or contact, Tall Emu can bring up the right CRM record. You can see who it is and what was happening before you answer instead of searching while they’re waiting.
Tall Emu + MaxoTel
MaxoTel calls don’t have to disappear when you hang up.
Tall Emu integrates with MaxoTel. Connect MaxoTel to Tall Emu and the call can become part of the customer history. Tall Emu can identify the caller, log the call and, where call recording is enabled, keep the recording, transcript and AI summary with the customer.
So you’re not just keeping a phone log. You’re keeping the conversation.
Keep the call without writing a note afterwards
Calls can be logged against the customer automatically, so your call history doesn’t depend on everyone remembering to update CRM after every conversation.
A consistent record
You get a much more consistent record of who called, who handled it and when.
Talk to the customer. Read the summary afterwards.
Nobody has a better phone call because they were busy typing notes. Where MaxoTel call recording is enabled and made available to Tall Emu, Tall Emu can keep the recording and use it to:
- Transcribe the conversation
- Create a short AI summary
- Keep the recording for later
- Work out what needs following up
- Help create tasks and reminders from what was agreed
You can focus on the call and still have a useful CRM record afterwards.
Need the exact detail? It’s still there.
A summary is great when you just need to know what happened. Sometimes you need more than that. Read the transcript, or go back to the recording if you need to check the exact requirement, promise, complaint or agreement. That’s a lot better than arguing over a two-line note someone wrote from memory.
The next person doesn’t have to start from scratch
MaxoTel calls can sit in Tall Emu alongside emails, meetings, notes, tasks, opportunities, quotes, orders, jobs, tickets and the rest of the customer record. So when someone else picks up the customer, they’ve got the history.
A call list you can actually skim
Managers don’t need another report that says 42 calls today. The useful bit is knowing what those calls were about. A one-line summary can turn the call list into things like:
Asked about backorder ETA;
waiting before confirming order.
Complaint about damaged freight;
replacement agreed.
Interested in adding
another warehouse location.
Now the call data starts telling you something about the business.
We use this ourselves
When we rebuilt the Tall Emu website, we used our own customer call history and summaries to help work out what people kept asking us, what they found confusing and what they actually wanted to know. Then we used that to help decide what the website needed to explain.
That’s the point of keeping the conversation: it doesn’t just help with one customer call. Over time, it becomes useful business data.
Getting connected
You’ll need an active MaxoTel service first. The Tall Emu Help Centre has the current setup steps, including enabling MaxoTel in Tall Emu, entering the MaxoTel API key, setting up the webhook and mapping phone extensions to Tall Emu users.
Set up MaxoTel in Tall Emu → Help Centre · MaxoTel’s Tall Emu integration page
MaxoTel runs the phone. Tall Emu keeps the customer context.
MaxoTel stays your business phone platform. Tall Emu connects the call to the customer, the rest of their history and whatever needs to happen next.
Common questions
MaxoTel integration questions
Does Tall Emu integrate with MaxoTel?
Yes. Tall Emu has a MaxoTel CTI integration that connects MaxoTel phone activity to customers and contacts in CRM.
What does the MaxoTel integration do?
It can identify callers, log calls against CRM records and connect available call recordings to Tall Emu so the conversation can be transcribed, summarised and kept with the customer history.
Do I still need to write call notes?
Usually a lot less. Tall Emu can create a transcript and AI summary from an available recording, so you don’t have to recreate the whole conversation by hand.
Can I go back to an old call?
Where the recording has been made available and kept, yes. It can stay with the customer activity so you can find it later.
Can Tall Emu create follow-up after a MaxoTel call?
Tall Emu can use the call outcome to help create tasks and reminders so agreed actions don’t disappear when the call ends.
How do I set MaxoTel up with Tall Emu?
Enable MaxoTel in Tall Emu’s CTI integrations, enter the required MaxoTel connection details and map extensions to Tall Emu users. The Help Centre has the current step-by-step setup.
Do I need MaxoTel to use Tall Emu?
No. MaxoTel is one supported phone platform. Tall Emu also supports other CTI providers including Access4.
Australian company. Australian team. Local support.
Tall Emu is built and supported in Australia, with help available from 9am to 5pm Sydney time.
MYOB or Xero stays as your accounts. Tall Emu handles the leads, quotes, orders, stock, warehouse and customer work around it. Tall Emu and MYOB · Tall Emu and Xero
See a MaxoTel call become part of the customer history
Caller recognition, automatic logging and - where recording is enabled - the transcript, summary and follow-up kept with the customer.
Prefer to talk? Call 02 9299 9959 or talk to a real person.