See who’s calling
When the phone rings, Tall Emu can identify the caller and bring up the customer or contact. Instead of searching while they’re waiting, you’ve already got the history in front of you.
Phone system integration
Put the phone call on the customer record.
A lot can happen in a phone call. The problem is that most of it disappears when someone hangs up - or survives as two rushed lines someone remembered to type into CRM afterwards.
Connect a supported phone system to Tall Emu and the call can become part of the customer history automatically. See who’s calling. Call from the CRM. Keep the call record. And where recording is available, keep the recording, transcript and AI summary too.
The phone system gets the call into Tall Emu. What Tall Emu does with it afterwards is the useful bit.
What a connected phone system gives you
Call from Tall Emu
Click the customer’s phone number instead of jumping into another app and dialling it again. The call stays connected to the same customer history.
Don’t rely on someone logging it later
With a supported integration, inbound, outbound and missed calls can be logged as CRM activity automatically.
What gets kept with the call
A logged call can include things like:
- Who called
- Who answered
- The customer or contact
- When it happened
- How long it lasted
- Whether it was inbound, outbound or missed
- The recording, where available
- Transcript
- Summary
- Follow-up
Stop trying to type the conversation while you’re having it
If the connected phone service provides call recording, Tall Emu can keep the recording and turn the conversation into text. AI can then summarise what mattered and help work out what needs to happen next. Your staff can listen to the customer instead of spending the call writing a CRM note.
Summary first. Detail when you need it.
Most of the time, the summary is enough. Need more? Read the transcript. Need to know exactly what was said? Go back to the recording. You don’t have to choose between a tiny CRM note and a 20-minute audio file.
The call doesn’t live in a phone silo
Once the call’s in Tall Emu, it can sit with emails, meetings, notes, tasks, opportunities, quotes, orders, jobs and tickets. So the next person isn’t starting cold. They can see the conversation in the same place as the rest of the customer relationship.
Who it helps
The person on the call
- See who’s calling
- Open the right customer quickly
- Stop taking detailed notes
- Click to call
- Keep the call automatically
- Create the next action
The rest of the team
- See what was discussed
- See what was promised
- Pick up where someone else left off
- Find the call again later
- Check the detail when people remember it differently
The business owner
- Skim one-line call summaries
- See what customers keep asking about
- Spot follow-up that isn’t happening
- Use conversations as another source of business information
Supported phone systems
Tall Emu supports CTI integrations with selected business phone platforms.
MaxoTel
Connect MaxoTel to Tall Emu so calls can be tied back to the customer, with caller recognition, call history and the conversation data available through Tall Emu.
Access4
Connect supported Access4 services to Tall Emu and map phone users and extensions to CRM users.
Using something else? Talk to us about what you’ve got and what connection options are available.
No separate Tall Emu phone module
Tall Emu doesn’t charge a separate module fee for the supported phone integration. You’ll still need a compatible phone service, and your phone provider may charge for the service, call recording or other features.
Common questions
Phone integration questions
What’s CTI?
CTI stands for Computer Telephony Integration. In plain English, it connects your phone system to Tall Emu so calls can be tied to the right customer and CRM activity.
Does Tall Emu work with VoIP phone systems?
Yes. Tall Emu supports selected VoIP and cloud phone systems, including MaxoTel and Access4.
Does it log calls automatically?
With a supported integration, inbound, outbound and missed calls can be logged against the relevant CRM record.
Can Tall Emu transcribe calls?
Where the phone provider makes a recording available, Tall Emu can keep it and create a transcript and AI summary.
Can it create a follow-up task from the call?
Tall Emu can use the content and outcome of the call to help create tasks and reminders.
Does Tall Emu replace my phone provider?
No. Your phone provider still runs the phone service. Tall Emu connects the call and conversation to the customer record.
Is this only useful for sales?
No. The same call history is useful in sales, customer service, operations, jobs and account management.
Australian company. Australian team. Local support.
Tall Emu is built and supported in Australia, with help available from 9am to 5pm Sydney time.
MYOB or Xero stays as your accounts. Tall Emu handles the leads, quotes, orders, stock, warehouse and customer work around it. Tall Emu and MYOB · Tall Emu and Xero
See the phone call become part of the customer history
Caller pop-ups, click to call, automatic logging and, where recording is available, the transcript and summary kept with the customer.
Prefer to talk? Call 02 9299 9959 or talk to a real person.