Something isn't working
Think you've found a Tall Emu fault?
Log a ticket and tell us what happened. Genuine Tall Emu system faults are investigated and fixed without support charges.
Log a ticket →Tall Emu Support
Need help with Tall Emu?
Whether something isn't working, you need help with a setup, or you have a question about using Tall Emu, here's the quickest way to get the right support.
Choose the right support
Need help using or configuring Tall Emu
Need training, configuration help, reporting assistance or help improving a workflow?
Our team can help through Managed Support or pay-as-you-go support.
View Support Options →Looking for an answer yourself?
Our Help Centre includes guides, how-to articles and videos covering Tall Emu features and common questions.
Search the Help Centre →Tall Emu Support
- Support hours
- Monday-Friday, 9am-5pm AEST/AEDT, excluding relevant public holidays.
- Helpdesk
- support@tallemu.com
Log a Support Ticket
Tell us what you need help with and our team will take a look. The more useful detail you can provide, the easier it is for us to investigate.
Loading the support form...
The support form couldn't load. Please email support@tallemu.com with the details of your request.
You can also email support@tallemu.com.
Support options
For training, configuration, reporting and help improving your workflows.
Managed Support
$399/month + GST
- 4 hours of support each month
- Priority support
- Phone and email support within included hours
- Account Manager
- Help with training, configuration, reporting and workflows
- Additional support at $195/hour + GST
Annual agreement, billed quarterly in advance.
Learn about Managed SupportPay-as-you-go
$250/hour + GST
- Charged in 15-minute increments
- Suitable for occasional training, configuration and assistance
- No ongoing Managed Support subscription required
Prices in AUD.
Found a genuine Tall Emu fault?
System faults are not charged as support time. If something isn't working as designed, log a ticket and our team will investigate it.