Getting Help with Tall Emu CRM
About Tall Emu Helpdesk
We can assist you with a range of non-technical issues, product training and guidance on how to get the most out of CRM.
We can assist you with technical issues like errors and look after issues that the service team is unable to assist customers with.
We’re available weekdays from 9 am to 5 pm AEST and you can reach us by logging a ticket by email to [email protected] or by filling out the form on the right to create a new ticket.
We are typically closed on public holidays that fall within the AEST time zone.
Fill in the form to log a ticket with Helpdesk.
These are some of the Frequently Asked Questions we get about Helpdesk.
What is a sprint?
We can assure you no Spandex is involved! The Dev team works in 2-week blocks called "sprints" and tasks are then launched to a development server for testing before being pushed to customer databases.
Who/what is "Dev"?
This means our Development Team, but because we're 100% Aussie we naturally shorten all names call them "Dev" or "Devs".
You sent my ticket to a roadmap - what's that?
This means that your suggestion will be considered for future CRM development; it's just a nerdy way of saying we have a plan and we've added your idea.
Do you have phone support?
We are email-only, however, the Service Team may call you if it's faster to resolve your issue that way. The Technical and Development Teams to do not take or make calls.
What if I need extra help?
Send us a ticket and let us know exactly what you need and we'll send you back a quote for customised support via Zoom.
How long before you respond to my ticket?
You'll get an automated email straight away to let you know we received it. We'll then aim to have an initial response to you within 1 business day.