Are all features available with a Tall Emu subscription?

Yes! At Tall Emu, we believe in simplicity and transparency when it comes to our CRM software price. We don't employ tiered pricing structures or hide advanced CRM features behind paywalls. When you subscribe, you get full access to all the powerful features our Australian CRM software has to offer, empowering you to make the most of your business operations with an affordable cost.

Is onboarding included in a Tall Emu subscription?

Onboarding with Tall Emu is a separate, one-time cost of $600 AUD ex GST. However, it's important to note that when you subscribe, you not only gain access to the CRM but also to a wealth of invaluable resources and support - all included in your CRM licence cost. Your subscription includes free 1:1 setup assistance and CRM training, providing access to a library of Tall Emu CRM resources, making it easier for you to get started and make the most of your CRM investment.

Is there a free way to see Tall Emu in action?

Yes! To help you explore Tall Emu's capabilities without paying the CRM system cost, we offer an on demand CRM demonstration, allowing you to get a firsthand look at how our CRM can benefit your business. And if you're ready to dive in with your own or demo data, we also provide a 14-day free trial, so you can experience the full power of Tall Emu with no commitment or risk.

Do small companies need a CRM?

Small companies can greatly benefit from affordable CRM software. At its core, a CRM helps you keep track of your customers' statuses and interactions. For small businesses, this means that every call, email, or SMS to your customers, prospects, and leads can be easily documented and updated within your CRM. This streamlines your customer relationship management, helping you stay organised and providing valuable insights that can help drive growth and success.

Tall Emu - Support, Help and Training

Get the support you need to get more from Tall Emu. Choose pay-as-you-go support or Managed Support with priority assistance, included support hours and additional benefits.

Tall Emu Managed Support

$399 Per customer. Per month, billed quarterly (annual agreement). Save 20% on annual payment. Prices in AUD +GST per customer / per month

Managed Support T&Cs

What's included in Managed Support

4 hours of support, training and consultation each month
Priority support from our Sydney-based Tall Emu team
Allocated Account Manager for your support requests
Help getting more from Tall Emu - including training, reports, templates, configuration and workflow advice
Ongoing optimisation — including system reviews and help making the most of new Tall Emu features
Warehouse, Jobs & Delivery Apps included for up to 10 users each
Reduced $195/hour rate for additional support and eligible custom development
Freight Hub savings — 10% off additional consignment credits
Exclusive Managed Support offers, including selected discounts, add-ons and early-access opportunities

Tall Emu PAYG Support

$250 PAYG $250/hour charged in 15 min increments. Prices in AUD +GST

What is included in free and PAYG support

Pay-as-you-go assistance ($250 / hour - min. 15 minutes) for training, templates, reports, "how to" help, and other support
Local support team - located in Australia
Help desk support (via email) AEDT/AEST 9am - 5pm
Access to custom development work ($250 /hour, min. 8 hours)
System errors which are not user issues, are not charged
Access to on-demand training videos and live webinars (no charge)

Compare your support options

Choose the level of support that works best for your business.

Support & benefits	PAYG Support	Managed Support
SUPPORT WHEN YOU NEED IT
Monthly support	Pay as you go	✓ 4 hours included each month
Email & phone support	$250/hour, billed in 15-minute increments	✓ Included within your monthly support hours
Support priority	Standard support queue	✓ Priority support queue
Account Manager	—	✓ Allocated Account Manager for support requests
Additional support	$250/hour	✓ Reduced rate of $195/hour
Australian support	✓ Sydney-based Tall Emu team	✓ Sydney-based Tall Emu team
HELP TO GET MORE FROM TALL EMU
Training & system help	Available at $250/hour	✓ Included within your monthly support hours
Templates, reports & configuration	Available at $250/hour	✓ Included within your monthly support hours
Workflow consultation	Available at $250/hour	✓ Included within your monthly support hours
Quarterly Tall Emu Health Check	Available at $250/hour	✓ Quarterly review included within your monthly support hours
V3 Optimisation Session	Available at $250/hour	✓ Review your setup and make the most of V3, included within your monthly support hours
Special offers & discounts	General offers	✓ Exclusive offers, add-ons and discounts
MORE SOFTWARE INCLUDED
Warehouse App	$30/user/month	✓ Up to 10 users included
Jobs App	$30/user/month	✓ Up to 10 users included
Delivery App	$30/user/month	✓ Up to 10 users included
New features & beta releases	General release	✓ Priority invitations to selected early-access and beta opportunities
SAVE AS YOU GROW
Additional Freight Hub consignments	Standard price	✓ 10% off additional consignment credits
Custom development	Standard rate of $250/hour	✓ Managed Support rate of $195/hour (minimum 8 hours)

Frequently Asked Questions

What is managed support?

Managed Support is a paid support plan that provides priority service, phone assistance, dedicated monthly support hours (4 hours included), and discounted rates for additional help and consultation.

Why does Tall Emu offer CRM managed support ?

We offer Managed Support to ensure we can continue delivering responsive, high-quality service to customers who need more frequent or hands-on help.

How much does Managed Support cost?

Tall Emu’s Managed Support is $399 per month, billed quarterly in advance ($1,197 + GST). Pay annually and receive a 20% discount ($3,830 + GST per year).

What’s included in Managed Support?

Priority access to our help desk
Responses to requests usually within 1 business day
Up to 4 hours of support and training per month
Phone support for urgent issues and follow-ups
CRM consultation for business-specific needs
Additional hours at a reduced hourly rate of $195 + GST

What’s not included in Managed Support?

Custom development (charged separately at a discount of 10% off the standard rate $195/hour, minimum 8 hours)
Onsite visits (pricing based on travel and requirements)

Is the $399/month fee applicable per customer for the business account or per user?

The $399/month fee applies to the business account as a whole, not per individual user. All users within your account are able to utilise Manage Support.

What if I need more than 4 hours of Managed Support in a month?

No problem! Additional support hours are available at the reduced rate of $195 + GST per hour.

What if I don’t want to pay for Managed Support?

All customers continue to have access to our training library, and pay-as-you-go assistance at $250 per hour (minimum 15 minutes).

How quickly will I receive a response?

Managed Support customers: usually within 1 business day.
PAYG support customers: usually within 2–3 business days.

Note – we will always prioritise urgent requests and critical or business-stopping outages and bugs.

Do support hours roll over?

No, support hours must be used within the billing cycle.

Can I upgrade to Managed Support later?

Yes! You can upgrade to Managed Support at any time.

Can I cancel Managed Support?

Yes, you can cancel at the end of the annual Managed Support period by providing written request to cancel before the renewal date.

Why do I have to pay to report software issues?

You don’t! If you find a genuine software bug — something that’s broken or not working as designed — reporting it is always free, and we’ll fix it at no cost. We never charge to fix bugs. Managed Support is there for when you need priority help, training, setup assistance, or advice on how to use the software in specific ways — not for bug fixes, but for extra guidance or personalised support.

Will there be a way to track the number of hours available and used each month?

A quarterly bill will be provided, detailing the time spent addressing each issue.

If a ticket is logged but resolved in-house before a response is received, how is this accounted for?

If you resolve a ticket in-house and notify us, no time will be logged, and it will not count towards your allocated hours. However, if you have already requested our assistance and we have begun work on the ticket, the time spent will be logged and counted.

Does the 4 hours/month allocation cover direct contact support and training only, or does it also include tickets raised on the helpdesk or with the account manager?

The 4 hours/month allocation includes calls, tickets, and training, provided the issues raised are not identified as bugs.

Do issues submitted through the ticket system that are escalated to the development team count towards the 4 hours/month allocation?

Issues identified as system errors and therefore escalated to the development team do not count towards the 4 hours/month allocation. Time spent on business specific changes, allocated to the development team is billed at a discounted rate.

Get in touch

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Give Tall Emu a try!

Free trial. No credit card. No worries! Upload your data and get going within minutes. Functional and easy to use interface. All your data is securely stored in Australia. All features available during trial, including MYOB and Xero integration.

Try Tall Emu CRM!

The support team is incredibly polite and easy to work with. They are always available to assist whenever needed, ensuring a smooth experience. If you're in the market for a CRM that meets both customer management and manufacturing needs, Tall Emu CRM is an excellent choice!", Christiella, Farming Manufacturer
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