Lead capture
Bring webform and Facebook enquiries straight into Tall Emu, or create the lead from Outlook and keep the email with the customer record.
Lead management
Turn new enquiries into clear next steps.
Bring Webforms, Facebook, Outlook, phone and referral enquiries into one place. Track conversations, progress and next actions all in one central spot.
Tall Emu Works With
Loved by Australian and New Zealand customers
Don't let good leads disappear
Tracking leads is easy in Tall Emu. Just having leads in one spot, rather than scattered through inboxes, makes it easier and more efficient to manage follow-up and get them closed. Tall Emu keeps the contact, notes, emails, calls, tasks, quotes and next step together on one timeline, so anyone can see what has happened and what needs to happen next.
Calls and conversations
See who is calling and open the customer history automatically. Tall Emu can record the call, attach the transcript and add an AI summary to the customer record.
Keep follow-up moving
Create tasks, reminders, template emails and SMS messages so a good lead doesn’t go quiet.
Use the right sales process
Quote it, put it through a pipeline or take the order. Tall Emu doesn’t force every sale through the same steps.
Find new prospects with Lead Hunter
Search Google Maps for businesses in a chosen area, review likely prospects and add the useful ones to Tall Emu without retyping their details.
Give every enquiry a clear owner and next step
Some customers need a quote now. Some need a proper conversation. Some aren’t a fit. Tall Emu makes the owner, decision and next action clear, so the team knows where to spend time.
Make ownership clear
Give the enquiry to a person or team so everyone knows who is responsible.
Understand what they need
Keep the request, timing, likely value and any reason the sale may not proceed.
Pick the next action
Create the call, meeting, quote or task needed to keep the enquiry moving.
Close every lead cleanly
Mark enquiries that aren’t a fit and record the reason, so reports stay useful and the team doesn’t inherit a stale list.
Keep the whole story in one place
Each lead sits with the customer details and a timeline of what has happened: emails, calls, SMS messages, meetings, notes, tasks, quotes and other activity.
Planned work sits alongside the history, so the owner can see the next call, task or meeting without digging through inboxes or asking around.
Phone calls belong here too. With a supported phone system, Tall Emu can log the call, keep the recording and transcript and summarise it against the lead - see calls and conversations.
Use the right tool for the sale.
Not all leads are the same. A customer may need a price now, a longer sales process, or simply want to place an order. Tall Emu lets you take the sensible next step instead of forcing every enquiry through the same process.
Customer just needs a price?
Create the quote with the customer, products, price, stock and delivery information already connected.
Looks like a project or longer sale?
Use a pipeline for stages, calls, meetings, several quotes and a clear next step.
Order over the phone?
Take the order while the customer is ready. There’s no need to create a pretend pipeline first.
Keep the customer history
Whichever path fits, the contact, request, calls, notes, emails and next action stay together.
“My business is complex.” We hear that a lot.
Tall Emu works with manufacturers, wholesalers, distributors, service teams and businesses that sell in more than one way. It handles different sales processes, configurable products, stock, manufacturing, warehouse work and the systems around them.
That breadth lets you use the right process for the job without forcing every enquiry, order or product through the same steps. Talk to our Australian team about how your business works and we’ll show you what the standard product already covers.
Lead management questions
Where can leads come from?
Webforms, Facebook lead ads, Outlook email, phone calls, free-trial signups, demo bookings, referrals and manual entry - every lead keeps its source, campaign and click identifiers for reporting.
What stops leads falling through the cracks?
Every lead has an owner and a next action, and follow-up automation sends the routine messages, books the reminders and nudges the owner so silence never means forgotten.
Can we see which marketing actually produces customers?
Yes - because the source stays on the record through quote, order and invoice, you can report on which channels produce won sales rather than which produce form fills.
Australian company. Australian team. Local support.
Tall Emu is built and supported in Australia, with help available from 9am to 5pm Sydney time.
MYOB or Xero stays as your accounts. Tall Emu handles the leads, quotes, orders, stock, warehouse and customer work around it. Tall Emu and MYOB · Tall Emu and Xero
See how new enquiries become clear next steps.
Show us where your leads arrive and how your team follows them up. We’ll show you how Tall Emu fits the process.
Prefer to talk? Call 02 9299 9959 or talk to a real person.