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FAQs

About Tall Emu

What is Tall Emu CRM?

Tall Emu is an end-to-end CRM (customer relationship management system) that works with MYOB and Xero, as well as many other apps businesses use every day. Due to its powerful real-time inventory management feature, Tall Emu CRM is ideal for goods-based businesses, meaning those that make, sell, buy or distribute physical products. Tall Emu CRM also syncs leads to its centralised database, including from webforms, phone enquiries and other platforms. As data is in one centralised system, businesses can manage their sales processes, manufacturing and distribution, link to their accounts, and control communications to customers. Tall Emu CRM is an all-in-one sales and operations management system.

Why should I choose Tall Emu CRM?

If you’re a business in Australia or New Zealand that sells, makes or distributes physical products, then Tall Emu CRM is likely to be the perfect fit for you to run your business. Tall Emu is a powerful CRM system that is a far more affordable alternative to an ERP (enterprise resource planning) system. Tall Emu integrates / works with MYOB and Xero accounting software, as well as Campaign Monitor, webforms, payment gateways such as Stripe, phone systems and much more. Tall Emu is Australian developed, and the team is based in Sydney, Australia. Support is local, data is securely hosted in Australia and we keep things real – minimal jargon, maximum real-life business solutions.

How does the free trial work?

Free trials runs for 14 days, and you can use your own data or demo data. We’ll send you confirmation when you sign up with help files and info to get you going. All features are available during the trial period – including MYOB and Xero integration. We don’t need your credit card details to get going, which means there is no obligation or anything further to do when the 14 days is over (unless you’re wise and choose to sign up!). All your data is securely stored in Australia and will be deleted within 30 days after the end of your trial period. Sign up online.

Who is Tall Emu CRM for?

Tall Emu CRM is ideal for businesses in Australia and New Zealand, typically small to medium in size (SMEs). Considering Tall Emu’s powerful inventory management features, the CRM (customer relationship management) system is a great fit for businesses that sell, make and distribute physical goods such as manufacturers. Typically, customers come to Tall Emu looking for a solution that integrates with their existing accounting software – MYOB or Xero, as well as other systems they use every day such as phones and Outlook. Many businesses contact Tall Emu wanting to get rid of clunky information sharing such as Excel and bits of paper to streamline their operations.

Is Tall Emu CRM available on mobile devices?

We’re currently available on web platforms, so Tall Emu will work on your mobile website responsively. There is currently no Tall Emu CRM app available, but this is on our roadmap for upcoming development.

Can I customise Tall Emu?

Many options inside Tall Emu can be adjusted, and we also offer customisation services so that the systems can be highly tailored or expanded to suit your needs.

Do I have to sign a long contract?

No. You can sign up for our pay as you go plan and cancel any time, though you’ll get significant savings if you pay annually in advance.

What other software do you integrate with?

We link with MYOB, Xero, WooCommerce, eWay, Stripe, Burst SMS, Mail Chimp, Campaign monitor and more. The list is growing every day. Check out our page on CRM Integrations to see the current list.

Can other users see all my data?

Not if you don’t need them to. You can lock down Tall Emu screen by screen so everyone stays focused on what the need to see.

Will my data be safe?

We understand the trust that you place in us having your business data in our platform and take steps to ensure that only you can access it. Your data is never shared or viewed by anyone else without your consent.

Pricing

How much does Tall Emu CRM cost?

Tall Emu CRM is affordable for any type and sized business. Subscriptions are super simple – and can be paid either monthly (flexible / AUD $85 per user per month + GST) or annual subscription (AUD $65 per user per month + GST / payable annually). Check details on our pricing page.

What is the minimum number of users?

There is no minimum – or maximum – number of Tall Emu CRM user licences you can buy. We have many sole traders using Tall Emu, similarly, we have many large businesses with multiple users who log in to Tall Emu CRM every day.

What does it cost to link MYOB and Tall Emu CRM?

There is no extra charge – linking MYOB and Tall Emu is included in your free set up. If you have bespoke requirements outside of the usual set up for MYOB and Tall Emu, there may be a charge which we can quote on based on the scope of the task.

What does it cost to link Xero and Tall Emu CRM?

There is no extra charge – linking Xero and Tall Emu is included in your free set up. If you have bespoke requirements outside of the usual set up for Xero and Tall Emu, there may be a charge which we can quote on based on the scope of the task.

Getting Set Up

How long does it take to get set up in Tall Emu CRM?

On average, you will be up and running within a day. Tall Emu CRM is a simple plug and go system in the vast majority of cases. As always, more complex situations will take a little longer to set up, but we move fast!

Support and troubleshooting

Can Tall Emu help me clean up my MYOB data?

Yes we can. However, this is not included in the free set up, and extra charges will apply to help you clean up your MYOB data. We can quote you based on your requirements and the work needed to complete the task.

Can Tall Emu clean my Xero data up?

Yes we can. However, this is not included in the free set up, and extra charges will apply to help you clean up your Xero data. We can quote you based on your requirements and the work needed to complete the task.

Other FAQs

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