FAQs
Questions Australian businesses ask us.
Every question below opens a full answer. Can't find yours? Talk to a real person - our team answers the phone from 9am to 5pm Sydney time.
Pricing, plans and subscriptions
- Are all features available with a Tall Emu subscription?
- Do Tall Emu Integrations Cost Extra?
- Can I import historical transactions through bank feeds?
- Do I have to sign a long contract?
- How much does Managed Support cost?
- Is my financial data secure with bank feeds?
- Is onboarding and set up included in a Tall Emu subscription?
- Is Managed Support Priced per Business or User?
- Is there an extra cost for VoIP integration?
- What data does the bank feed share with Tall Emu?
- What does it cost to link MYOB and Tall Emu?
- What does it cost to link Xero and Tall Emu?
- What if I don’t want to pay for Managed Support?
- Why do I have to pay to report software issues?
Getting started, demos and onboarding
- Can I ask questions during or after the demo?
- Can I Trial the Accounting Integrations?
- Do I Need to Watch the Full Tall Emu Demo?
- How do I set up VoIP integration in Tall Emu?
- How does the 14-day free trial work?
- How long does it take to get set up in Tall Emu?
- How Can I Arrange a Tall Emu Trial?
- What is the importance of a sales pipeline in CRM?
MYOB, Xero and accounting
- Can Tall Emu clean my Xero data up?
- Can Tall Emu help me clean up my MYOB data?
- Does Tall Emu Integrate with MYOB and Xero?
- How can using Tall Emu for accounting tasks improve my workflow?
- Is technical support available for CRM-MYOB integration?
- What are some best practices for integrating my CRM with Xero?
- What are some features of MYOB accounting software for Tall Emu?
- What are some of the challenges of integrating a CRM with MYOB?
- What Are the Challenges of Xero CRM Integration?
- What are the benefits of integrating my CRM with Xero?
- What are the benefits of MYOB accounting software?
- What Accounting Integration Features Does Tall Emu Offer?
- Where can I get help with integrating my CRM with Xero?
- Which MYOB is best for small business?
- Why Choose Tall Emu for Xero CRM Integration?
Inventory, warehouse and manufacturing
- Are WMS and ERP the same?
- Can Tall Emu Manage CRM and Inventory Together?
- Can Tall Emu Manage Manufacturing, Warehousing & Freight?
- Is Inventory Software Support Available?
- Is Manufacturing CRM Support Available?
- Is Warehouse Software Support Available?
- What are some best practices for using manufacturing CRM?
- What are some warehouse management system benefits?
- What are the benefits of a CRM in manufacturing?
- What are the benefits of using inventory management software?
- Inventory Management Software Best Practices
- What Inventory Management Features Does Tall Emu Offer?
- What is CRM for manufacturing?
- What is inventory management software?
- What is Tall Emu? | CRM, Inventory & Operations Software
- What is warehouse management software?
- CRM vs ERP: Where Does Tall Emu Fit?
- Why Combine CRM and Inventory Software?
Phone, VoIP and calls
- Can I record calls?
- Can I use VoIP integration if I’m outside Australia?
- Can I use VoIP integration on mobile?
- Do I need additional hardware to use VoIP with Tall Emu?
- Does the system transcribe calls automatically?
- How does the VoIP integration improve call management?
- Help Setting Up VoIP Integration
- What is VoIP integration in Tall Emu?
- Which VoIP providers does Tall Emu integrate with?
Integrations and ecommerce
- How does CRM integration benefit users
- How Secure Is Data Shared by CRM Integrations?
- What are the benefits of integrating a customer portal and CRM?
- What existing marketing tools does Tall Emu integrate with?
- What is CRM integration’s meaning in business management?
- Which Software Does Tall Emu Integrate With?
- What should I do if I encounter issues with an integration?
Support and customisation
- Can I customise Tall Emu?
- Can I cancel Managed Support?
- Can I upgrade to Managed Support later?
- Do Escalated Tickets Use Managed Support Hours?
- Do support hours roll over?
- What Counts Towards Tall Emu Managed Support Hours?
- How Does a CRM Help in Marketing?
- How Quickly Does Tall Emu Support Respond?
- Do Self-Resolved Tickets Use Support Hours?
- Is Tall Emu Australian Owned and Supported?
- Is Customer Service Software Support Available?
- Is Lead Management Software Support Available?
- What if I need more than 4 hours of Managed Support in a month?
- What is managed support?
- What’s included in Managed Support?
- What’s not included in Managed Support?
- Why does Tall Emu offer CRM managed support?
- How Are Managed Support Hours Reported?
Security, data and users
General CRM and sales
- Are there industry-specific distribution CRMs?
- Do small companies need a CRM?
- Does a B2B CRM work like a B2C CRM?
- Does a CRM improve customer service?
- How Does CRM Marketing Identify High-Value Customers?
- How do I choose the right CRM for my business?
- How do I get the most out of my CRM?
- Is Tall Emu available on mobile devices?
- Is there a free way to see Tall Emu in action?
- CRM Implementation Challenges in Australia
- What are some field service management best practices?
- What are the benefits of a CRM for B2B sales?
- What are the benefits of using a CRM?
- What are the benefits of using a wholesale CRM?
- What are the benefits of using Tall Emu quote software?
- What are the challenges faced in field service job management?
- What are the common sales pipeline stages?
- What features do wholesale CRMs like Tall Emu have?
- What features should I look for in online quoting software?
- What is a CRM in distribution?
- What is a customer portal in CRM?
- What is a Marketing CRM?
- What is a quoting software?
- What is a wholesale CRM?
- What is customer portal software?
- What is customer service software?
- What is job management in field services?
- What is sales pipeline management software?
- What Are the Benefits of CRM with Quote Management?
- What is the best customer service software for small businesses?
- Customer Service Software vs CRM: What's the Difference?
- What makes a CRM effective for distributors?
- What makes a good B2B CRM?
- What Makes Tall Emu different?
- What makes Tall Emu different from other customer portals?
- How to Choose Sales and Lead Management Software
- What should you consider when selecting a B2B CRM?
- Where Can I Learn About Tall Emu Marketing Software?
- Where can I learn more about quote management in Tall Emu?
- Where Can I Learn About Tall Emu Customer Portal Features?
- Who Is Tall Emu Designed For?
- Why don’t traditional CRMs work for distributors?
- Why should I choose Tall Emu?
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