Order management software
Over the phone, through an online store, in your branded Customer Portal or from a repeat order.
Loved by Australian and New Zealand customers
Some customers call a representative who knows their account. Some buy through an online store. Regular customers may prefer a private portal with their own prices. Others simply repeat the same order as last time.
Maybe more importantly, how do you want customers to order from you? Tall Emu provides a number of options depending on how you work right now, along with tools to help you expand in future.
Hi, it’s Dave from Smith Engineering. Send another two boxes of the filters we bought last month.
The customer orders through WooCommerce, Shopify, Magento, Wix or Squarespace.
The customer logs in, sees their price and current stock, then places the order themselves.
The customer already knows what they want. My job is to enter the right products, use the right price, confirm what we can supply and get the order moving.
If your customers just call in and place orders, you don’t need to run them through quotes or pipeline. Tall Emu helps order takers get orders in and out the door quickly.
Contacts, delivery addresses, account owner, notes, communications and service history.
Price type, special prices, quantity breaks, discounts, currency and pricing permissions.
Current stock, stock location, partial supply and backorders.
Account balance, payment terms, credit limit, overdue position and credit stop.
Account terms, full payment, deposit, progress payment or payment link.
Calls, Notes, tasks, emails, SMS and customer follow-up tied to the transaction.
Use WooCommerce, Shopify, Magento, Wix or Squarespace as the storefront.
Give known customers private ordering, their own prices, stock visibility and account documents.
Use a focused buy-now form or link for a specific product, service, event or campaign.
Release the Sales Order into picking, packing, freight, shipment, invoice and payment.
Ship the available quantity, retain the remainder and keep the customer informed.
Record the deposit against the sale and continue to final delivery and invoicing.
Support staged payments for projects, manufacturing and longer delivery cycles.
Carry the Sales Order into work orders, purchasing, production or customer-specific work.
Handle recurring products, contracts, replenishment and subscription billing.
Portal, ecommerce, representative and repeat orders all arrive in the same place. The Sales Order gives everyone one record for stock, credit, purchasing, manufacturing, fulfilment and delivery.
Every Purchase Order and Work Order created to fulfil a sale stays linked to that customer order. Open the sale to see what must be bought or made, or open the supply record to see which sale it supports.
Each order also shows its percentage fulfilled. At a glance, you can see whether the next action is to buy it, build it or ship it. One sale can have 200 linked Purchase Orders and 30 linked Work Orders, and Tall Emu keeps every one tied to the customer order it supports.
As products arrive or manufacturing is completed, the relationship stays clear. Sales and operations can answer the customer without matching separate records by hand in MYOB or Xero.
Order confirmation is only the beginning. Tall Emu can keep the customer-facing and internal history connected as the order moves through payment, stock, fulfilment and delivery.
Because the channels, customer, products, orders, fulfilment and financial records are connected, management can report on more than raw revenue.
Tall Emu is built and supported in Australia, with help available from 9am to 5pm Sydney time.
MYOB or Xero stays as your accounts. Tall Emu handles the leads, quotes, orders, stock, warehouse and customer work around it. Tall Emu and MYOB · Tall Emu and Xero
Common questions
Yes. Regular orders don’t need a sales pipeline. Find the customer, apply the right price, check stock and get the order moving.
Yes. Orders can apply the customer's price type, special prices, quantity breaks, discounts and currency, with permissions controlling who can change them.
Tall Emu warns when a customer is over their credit limit, outside their payment terms or on credit stop. Credit controls can stop the order moving ahead or prevent a shipment from being generated until the account is cleared.
Use account terms, full payment, a deposit, progress payments or a payment link, depending on the sale.
Sales orders stay in Tall Emu. When the order is invoiced, the invoice and payment information sync to MYOB or Xero, so the sale isn’t entered twice.
Give representatives, ecommerce customers and portal users one path into stock, fulfilment, freight and accounts.
Prefer to talk? Call 02 9299 9959 or talk to a real person.