Fulfilment models
Use a 3PL without losing the customer or order.
Let a warehouse partner receive, store, pick and ship while Tall Emu keeps the customer and order.
Let a 3PL receive, store, pick and ship
A third-party logistics provider stores stock and handles some or all of the receiving, picking, packing and shipping on behalf of the business.
This can help a business grow without leasing a warehouse, hiring a warehouse team or building every warehouse process internally.
When 3PL fulfilment works well
- The business doesn’t want to operate a warehouse
- Order volume is growing or highly seasonal
- Fulfilment is needed in another city, state or country
- The 3PL has stronger warehouse or carrier capability
- Management wants to focus on products, customers and growth
What to check before choosing a 3PL
- Storage, receiving, pick, pack and freight charges
- Minimum volumes or monthly commitments
- B2B, B2C and marketplace capability
- Returns, kitting, assembly and special handling
- Serial, batch and expiry requirements
- Cutoff times and service levels
- How orders, stock and shipment information move between systems
Tall Emu and your 3PL
Keep customers, products, orders and purchasing in Tall Emu while the 3PL handles the stock.
- Send fulfilment work to the warehouse partner
- Keep order status visible to sales and customer service
- Bring shipment and tracking details back to the order
- Maintain a consistent product and customer record
- Support more than one warehouse or fulfilment model
Connect Tall Emu to your 3PL
Tall Emu can send orders to a 3PL or warehouse platform and bring shipment details back. The exact connection depends on the provider.
Choosing and connecting a 3PL
What a 3PL can handle
- Receiving and storage
- Pick and pack
- B2B and ecommerce dispatch
- Freight and tracking
- Returns
- Kitting and assembly
- Serial, batch or expiry control
- Seasonal overflow
Choose the provider around the real order profile
Check product size, pallet and carton handling, order volume, destinations, cut-off times, minimum commitments, returns and data exchange. A low pick fee doesn’t help if the provider can’t handle the exceptions your customers create.
Keep the commercial operation in Tall Emu
Sales, purchasing and customer service stay in Tall Emu. Orders go to the 3PL, shipment and tracking details come back, and the customer record stays complete.
Use a 3PL and keep the customer and order in Tall Emu
The 3PL can handle the warehouse while Tall Emu keeps the customer and order together.
Prefer to talk? Call 02 9299 9959 or talk to a real person.