Jobs and resources
Assign work, dates and resources, then keep the job against the customer and equipment it belongs to.
Jobs, assets & field service
Sell it. Install it. Service it. Keep the history.
Keep the equipment you sold connected to the customer, site, serial number, service work and field team - without creating another disconnected system.
How does Tall Emu track equipment after the sale?
The product or asset, serial number, customer, site, service history, jobs and later sales stay connected - for equipment businesses, the useful relationship does not end at the invoice.
For equipment businesses, the useful relationship does not end at the invoice. Keep the product or asset, serial number, customer, site, service history, jobs and later sales connected.
Schedule the work and see where it is happening.
Maps, routes and calendars
Use the view that makes sense for the day - calendar, map, route, Kanban or job list.
Recurring service
Keep scheduled maintenance and repeat service tied to the asset instead of relying on someone to remember it.
Take Tall Emu to the job site.
Tall Emu Outback is the phone-first field-service companion to CRM. The technician can work from the same job the office scheduled instead of updating a separate field system later.
- See the day’s work and customer details.
- Open directions, call or text the customer and send an on-the-way update.
- Record labour, materials, notes, photos and other job evidence.
- Complete service reports and customer sign-off.
- Keep supported quoting and commercial work connected to the job.
Keep the office and field team on the same record.
When the technician updates the job, the office sees the same CRM history. That means less re-keying, clearer handover and a shorter path from completed work to invoicing or the next customer action.
Sell the equipment. Know where it went. Service it later.
This is where Tall Emu is stronger than treating CRM, stock, serial tracking and field service as separate products. The original sale, the physical item and the work performed later can stay part of one customer history.
Jobs and field service questions
Can Tall Emu track the equipment we sell?
Yes. Assets keep the product, serial number, customer, site and service history connected for the life of the equipment, without a separate disconnected system.
Does Tall Emu handle recurring service and maintenance?
Yes. Recurring service keeps scheduled maintenance against the customer and equipment it belongs to, so the work comes up when it is due.
How do we schedule and see field work?
Assign work, dates and resources, then use the view that suits the day - calendar, map, route, Kanban or job list.
Can the field team use Tall Emu on site?
Yes. The office and the field team work from the same job and customer record, so what happens on site is captured where the rest of the business can see it.
Australian company. Australian team. Local support.
Tall Emu is built and supported in Australia, with help available from 9am to 5pm Sydney time.
MYOB or Xero stays as your accounts. Tall Emu handles the customer, sale and operational work around it.
See how this fits your business.
Show us how you work today and where the process gets messy. You’ll speak with a real person from our Australian team.