Tickets
Track the issue, status, owner and history instead of leaving customer problems in a shared inbox.
Customer service & tickets
The customer doesn’t disappear when the order ships.
Keep tickets, conversations, assets, jobs and later sales against the same customer history your sales and operations teams already use.
How does Tall Emu handle customer support?
Support requests are tracked as tickets against the same customer record your sales and operations teams already use - so the person answering can see the products, conversations and commercial history around the problem.
A support request is more useful when the person answering it can see the customer, contacts, products or assets, previous conversations and the commercial history around them.
Give support the context sales already has.
Calls, emails, notes and tasks
Keep the conversations and follow-up work around the same customer record.
Assets and jobs
Connect the support issue to the equipment or service work involved when the problem is physical, not just administrative.
Where a supported phone system is connected, the support call itself is kept too - recording, transcript and summary against the customer. See customer conversation history and phone system integration.
The customer can stay connected too.
The Customer Portal can sit alongside orders, quotes, invoices and payments, with tickets and jobs available where the customer needs visibility after the sale.
Turn support history into the next useful action.
A resolved ticket doesn’t need to disappear into an archive. The same customer record can show upcoming service, repeat orders, open opportunities and previous product history, helping the team act with context.
Lead → Quote → Sell → Fulfil.
The sale isn’t the end of the relationship.
Support, service, jobs, assets and repeat sales can continue from the same customer record. That is the difference between managing a transaction and managing the customer.
Customer service questions
Does Tall Emu include a ticketing system?
Yes. Tickets track the issue, status, owner and history against the customer record, instead of leaving customer problems in a shared inbox.
Can the support team see sales and order history?
Yes. Tickets sit on the same customer record as contacts, products or assets, previous conversations and the commercial history, so support has the context sales already has.
Can a support issue connect to equipment or service work?
Yes. A ticket can be connected to the asset or job involved, so the equipment history and the support history stay together.
Can a support conversation lead to the next sale?
Yes. Because support history sits with the customer record, follow-up tasks, quotes or jobs can be raised from what support learns, rather than being lost in an inbox.
Australian company. Australian team. Local support.
Tall Emu is built and supported in Australia, with help available from 9am to 5pm Sydney time.
MYOB or Xero stays as your accounts. Tall Emu handles the customer, sale and operational work around it.
See how this fits your business.
Show us how you work today and where the process gets messy. You’ll speak with a real person from our Australian team.