Why do I have to pay to report software issues?

Q: Why do I have to pay to report software issues?

Home Blog Why do I have to pay to report software issues? Why do I have to pay to report software issues? March 18th, 2025 by Rachel Pirie You don’t! If you find a genuine software bug — something that’s broken or not working as designed — reporting it is always free, and we’ll fix it at no cost. We never charge to fix bugs. Managed Support is there for when you need priority help, training, setup assistance, or advice on how to use the software in specific ways — not for bug fixes, but for extra guidance or personalised support. Is the $399/month fee applicable per customer for the business account or per user? » « Do support hours roll over? Call Australia: 02 9299 9959 New Zealand: +61 2 9299 9959 Pricing Free Trial Demo

March 18th, 2025 by Rachel Pirie

You don’t! If you find a genuine software bug — something that’s broken or not working as designed — reporting it is always free, and we’ll fix it at no cost. We never charge to fix bugs. Managed Support is there for when you need priority help, training, setup assistance, or advice on how to use the software in specific ways — not for bug fixes, but for extra guidance or personalised support.