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Does the 4 hours/month allocation cover direct contact support and training only, or does it also include tickets raised on the helpdesk or with the account manager?

Q: Does the 4 hours/month allocation cover direct contact support and training only, or does it also include tickets raised on the helpdesk or with the account manager?

Home Blog Does the 4 hours/month allocation cover direct contact support and training only, or does it also include tickets raised on the helpdesk or with the account manager? Does the 4 hours/month allocation cover direct contact support and training only, or does it also include tickets raised on the helpdesk or with the account manager? April 1st, 2025 by Rachel Pirie The 4 hours/month allocation includes calls, tickets, and training, provided the issues raised are not identified as bugs. Will there be a way to track the number of hours available and used each month? » « Is the $399/month fee applicable per customer for the business account or per user? Call Australia: 02 9299 9959 New Zealand: +61 2 9299 9959 Pricing Free Trial Demo

April 1st, 2025 by Rachel Pirie

The 4 hours/month allocation includes calls, tickets, and training, provided the issues raised are not identified as bugs.