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Do issues submitted through the ticket system that are escalated to the development team count towards the 4 hours/month allocation?

Q: Do issues submitted through the ticket system that are escalated to the development team count towards the 4 hours/month allocation?

Home Blog Do issues submitted through the ticket system that are escalated to the development team count towards the 4 hours/month allocation? Do issues submitted through the ticket system that are escalated to the development team count towards the 4 hours/month allocation? April 1st, 2025 by Rachel Pirie Issues identified as system errors and therefore escalated to the development team do not count towards the 4 hours/month allocation. Time spent on business specific changes, allocated to the development team is billed at a discounted rate. If a ticket is logged but resolved in-house before a response is received, how is this accounted for? » « Will there be a way to track the number of hours available and used each month? Call Australia: 02 9299 9959 New Zealand: +61 2 9299 9959 Pricing Free Trial Demo

April 1st, 2025 by Rachel Pirie

Issues identified as system errors and therefore escalated to the development team do not count towards the 4 hours/month allocation. Time spent on business specific changes, allocated to the development team is billed at a discounted rate.