Home / Resources / FAQs / How quickly will I receive a response?

How quickly will I receive a response?

Q: How quickly will I receive a response?

Home Blog How quickly will I receive a response? How quickly will I receive a response? March 18th, 2025 by Rachel Pirie Managed Support customers: usually within 1 business day. PAYG support customers: usually within 2–3 business days. Note – we will always prioritise urgent requests and critical or business-stopping outages and bugs. Can I cancel Managed Support? » « What if I don’t want to pay for Managed Support? Call Australia: 02 9299 9959 New Zealand: +61 2 9299 9959 Pricing Free Trial Demo

March 18th, 2025 by Rachel Pirie

Managed Support customers: usually within 1 business day.
PAYG support customers: usually within 2–3 business days.

Note – we will always prioritise urgent requests and critical or business-stopping outages and bugs.