Tall Emu + Access4
Put Access4 phone activity on the customer record.
Tall Emu supports an Access4 CTI integration. Tall Emu can connect with supported Access4 business phone services so phone activity doesn’t sit off in a separate system. Instead, it can become part of the same customer history your team already uses for sales, service and day-to-day work.
Keep the phone call with the customer
The useful bit isn’t that two systems can technically connect. It’s that the next person dealing with the customer can see the phone activity alongside emails, meetings, notes, tasks, quotes, orders, jobs and tickets. They’ve got the history instead of having to piece it together.
Match Access4 users and extensions to Tall Emu
Tall Emu’s Access4 integration lets you configure phone users and extensions and associate them with Tall Emu users. That gives Tall Emu the context it needs to connect phone activity to the right people and customer history.
One customer history, not another disconnected app
Your phone is one way customers talk to you. It shouldn’t be a completely separate history from everything else that’s happening with that customer. Tall Emu’s job is to keep the communication with the customer and the work around it.
Getting connected
You’ll need an active Access4 service first. The Tall Emu Help Centre has the current setup process, including enabling Access4 in CTI settings, adding the supplied device details and mapping extensions to Tall Emu users.
Set up Access4 in Tall Emu → Help Centre
Phone activity is much more useful when it isn’t stranded in the phone system. Keep it with the customer so the team can work from the same history.
Common questions
Access4 integration questions
Does Tall Emu integrate with Access4?
Yes. Tall Emu supports an Access4 CTI integration for supported Access4 phone services.
Was Access4 previously called Novum Networks?
The Tall Emu Help Centre refers to the Access4 integration as formerly Novum Networks, so you may still see the older name in some setup information.
How is Access4 connected to Tall Emu?
It’s configured in Tall Emu’s CTI integration area using the phone service details, then extensions are matched to Tall Emu users.
Where are the setup instructions?
The Tall Emu Help Centre has the current Access4 setup guide under CRM Integrations.
Does Tall Emu replace Access4?
No. Access4 runs the phone service. Tall Emu connects supported phone activity to the CRM customer history.
Australian company. Australian team. Local support.
Tall Emu is built and supported in Australia, with help available from 9am to 5pm Sydney time.
MYOB or Xero stays as your accounts. Tall Emu handles the leads, quotes, orders, stock, warehouse and customer work around it. Tall Emu and MYOB · Tall Emu and Xero
Keep the phone connected to the rest of the business.
Phone activity is much more useful when it isn’t stranded in the phone system. Keep it with the customer so the team can work from the same history.
Prefer to talk? Call 02 9299 9959 or talk to a real person.