What you quote
The customer buys the product. Tall Emu remembers which stock they received.
Carry serial, batch, lot and expiry needs from the accepted quote into stock, picking and delivery.
Keep the quote simple even when the stock needs tracking
The salesperson quotes the product normally. Tall Emu carries the serial, batch, lot or expiry needs into stock, picking and delivery.
Serialised products
- Equipment, computers, tools and machines
- Track the exact unit supplied
- Support warranty, service, return and replacement history
- Record the serial before shipment or invoice in full serial mode
- Use simple serial tracking when the serial is mainly needed at dispatch
Batches, lots and expiry
- Food, cosmetics, chemicals and controlled consumables
- Capture supplier or production batch
- Track manufacture and expiry information
- Know which customers received stock from the batch
- Support recall and quality investigation
Serial within a batch
When both matter, Tall Emu keeps each serial linked to its batch.
Why serial and batch tracking matters after the sale
Stock tracking helps prove what the customer received and protects the promise made during the sale.
- Prove which unit the customer received
- Confirm whether a return belongs to the sale
- Respond to warranty claims
- Identify customers affected by a batch issue
- Keep the history after the quote becomes an order
Quote normally. Keep the stock history after the sale.
Keep quoting simple while keeping the serial, batch and expiry history the business needs.
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