Tall Emu CRM + VOIP Integration: Smarter Calls, Better Business

With Tall Emu’s CTI (Computer Telephony Integration), every call is tracked, recorded, and even transcribed—automatically updating your customer records. That means:

Instant pop-ups with customer details when the phone rings
Automatic call transcription (no more scribbling notes!)
Call history saved right in the CRM for easy follow-ups
Tasks automatically set and dropped into CRM on the back of call outcomes

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Make Every Call Work for Your Business

Tired of scrambling for customer details during calls? With Tall Emu CRM + VoIP, you get instant insights, automatic call tracking, and AI-powered summaries—without lifting a finger.

See Who's Calling Instantly – Know who's on the line before you answer, so you're always prepared.
Automatic Call Logging – No need to jot down details—calls are recorded and saved automatically.
AI-Powered Transcripts & Summaries – Get a quick recap of every call without listening to recordings.
Never Miss a Follow-Up – The system creates tasks and reminders based on conversations

Communication integration

Transform Every Call into Actionable Insights

Tall Emu CRM seamlessly integrates with VOIP phone systems, giving you an instant, intelligent view of every caller. No more scrambling to find details—get real-time insights, automatic call logging, and AI-powered transcription and summarisation.

Cloud voice and collaboration

Instant Caller Recognition

Be prepared for the conversation - with VOIP integration you can see who’s calling before you pick up. Instantly access contact details, past interactions, and notes to reduce response time and improve customer experience.

Improve conversations with customers and prospects

Automatic Call Logging

After ending a call with a customer, the call information is automatically recorded and logged in CRM. Capture call times, durations, and caller details without manual entry.

Automated all the way

AI-Powered Call Transcription and Summarisation

Automated full transcription of the call is saved in the customer's record for easy reference. AI-generated summaries highlighting key points, decisions, and sentiment analysis. Get a quick overview of conversations without listening to recordings - but still have the option to do this if required.

Never miss a follow up action

Intelligent Task Automation

It's like a personal assistant - automatically generating tasks based on call outcomes and assigning follow-ups, setting reminders, or creating sales opportunities—directly in CRM. Keep your team organised and responsive without extra admin work.

Full view, one place

Seamless CRM Integration Automation

Calls, notes, and follow-ups sync instantly with your CRM. Track conversations alongside emails, quotes, invoices, and customer history. Gain a 360° view of customer interactions in one place.

Why Choose Tall Emu’s VOIP Integration?

Get an instant, intelligent view of every caller, and never miss any important details.

Boost Productivity

Automate call logging and follow-ups to streamline workflow and save time.

Enhance Customer Engagement

Gain instant caller insights for more personalized and effective interactions.

Make Smarter Business Decisions

AI-driven summaries and sentiment analysis help prioritise leads and opportunities.

Get Started Today

Upgrade your CRM experience with VOIP integration and turn every call into a business opportunity. Contact us now to see it in action!

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What is VoIP integration in Tall Emu CRM?

VoIP integration allows you to make and receive phone calls directly within Tall Emu CRM. It connects your phone system with the CRM to automatically log calls, transcribe conversations, and update customer records.

Which VoIP providers does Tall Emu CRM integrate with?

Tall Emu CRM integrates with a range of VoIP providers that support CTI (Computer Telephony Integration). Check our partner page for information about some of the providers we work with.

Do I need additional hardware to use VoIP with Tall Emu?

No, you can use VoIP with your existing computer and a headset. If you already have VoIP desk phones, they may also work with our integration.

How does the VoIP integration improve call management?

With VoIP integration, you can:

Click-to-call directly from Tall Emu CRM
Automatically log calls and link them to customer records
Get AI-powered call summaries and transcriptions
Set follow-up tasks based on call content

Can I record calls?

Yes, if your VoIP provider supports call recording, Tall Emu can store and link recordings to customer records. Check your local regulations on call recording compliance.

Does the system transcribe calls automatically?

Yes! Our AI-powered transcription feature converts speech into text, summarises key points, and updates customer records without manual data entry.

How do I set up VoIP integration in Tall Emu CRM?

Ensure you have a compatible VoIP provider.
Connect your VoIP system to Tall Emu CRM via the settings menu.
Configure call logging and automation preferences.
Start making and receiving calls within Tall Emu!

Can I use VoIP integration on mobile?

If your VoIP provider offers a mobile app, you can use it alongside Tall Emu CRM, but direct mobile integration depends on your VoIP provider’s capabilities.

Is there an extra cost for VoIP integration?

VoIP integration is included in Tall Emu CRM at no additional cost, but you’ll need a VoIP service provider, which may have its own pricing.

What if I need help with setup?

Our local support team is happy to help! Reach out via chat, email, or phone, and we’ll guide you through the setup.

Can I use VoIP integration if I’m outside Australia?

Yes, as long as your VoIP provider supports international calling and works with Tall Emu’s integration.

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