A list of PBXs that our CRM integrates with
This list of PBX’s that Tall Emu CRM supports is always changing so even if you don’t see your system listed here please ask us about your particular phone system.
Name | Supported | Directory Synchronization | Trunk Monitoring | Analog Phones Supported | Agents Supported | License Charge [8] | Connection Requirements [9] |
3Com NBX | |||||||
3Com VCX | |||||||
3CX Phone system | CTI server must be installed on the 3CX PBX platform PC. | ||||||
Aastra 400 | A CSTA license is required for each monitored extension. | ||||||
Aastra 800 | An Open CSTA license is required. | ||||||
Aastra Business Phone | Support for this platform has been discontinued. | ||||||
Aastra Intelligate / OIP | OIP driver must be installed and licensed manually first. A TAPI Pro license is required for each monitored extension. | ||||||
Aastra MD Series | |||||||
Aastra MX One | CSTA licenses are required for each monitored extension. | ||||||
Aastra NeXspan | |||||||
Aastra OpenCom | |||||||
Alcatel Omni PCX Enterprise (OXE) Alcatel 4400 | TAPI license (code 143) for each monitored extension. | ||||||
Alcatel OmniPCX Office (OXO) | 3rd Party TAPI license is required. | ||||||
Alcatel OpenTouch Business Edition | |||||||
Allworx / Windstream 6x, 6×12, 10x, 24x, and 48x | |||||||
Aspect UIC | |||||||
Asterisk Asterisk | |||||||
Auerswald COMman- der | A TAPI license is required to monitor more than four extensions (eight on COMmander 6000). | ||||||
Auerswald COMpact 3000 / 5010 / 5020 VoIP | |||||||
Avaya BCM | Dedicated LAN CTE Dedicated LAN CTE license (One) | ||||||
Avaya Communi- cation Manager | Basic TSAPI licenses to cover the number of required extensions, plus any physical transport (ie C-LAN, AES server) as appropriate. | ||||||
Avaya CS1000 | |||||||
Avaya Definity | Basic TSAPI licenses to cover the number of required extensions, plus any physical transport (ie C-LAN, MAP-D) as appropriate. | ||||||
Avaya Index | Support for this platform has been discontinued. | ||||||
Avaya IP Office | A CTI Link Pro license is required | ||||||
Avaya Meridian 1 Option | |||||||
Avaya Meridian Succession | |||||||
Avaya Network Alchemy | |||||||
Bosch Bosch | |||||||
Broadsoft Broadworks | |||||||
Broadsoft M6 | 1st party TAPI | ||||||
BT Quantum | |||||||
BT Versatility | Broadband Plus module (hardware) and Click-To-Dial licenses for all required users. Note: only certain handsets are supported. | ||||||
Cisco Call Manager Express | A username AND password is required for every device to be monitored. | ||||||
Cisco CSTA connection | Configuration of the Cisco CME/UC500 for CSTA is required before connecting. | ||||||
Cisco UC Manager Business Edition | |||||||
Cisco UC300 | |||||||
Cisco UC500 | A username AND password is required for every device to be monitored. | ||||||
Cisco Unified Call Manager | The Cisco TAPI driver for the correct version of Call Manager must be installed manually first. | ||||||
DeTeWe OpenCom | Support for this platform has been discontinued. | ||||||
Digium SwitchVox (80 / 310 / 360 / 380 / 450 / 470) | |||||||
Epygi Quadro IP-PBX Series | |||||||
Epygi QX IP-PBX Series | |||||||
Genband PBX | |||||||
IC-Talk MM Series | |||||||
Innovaphone Innovaphone | |||||||
Intelbras Impacta | |||||||
IP Cortex PBX | |||||||
IPFX IPFX | |||||||
LG eMG80 | |||||||
LG IPECS | 3rd Party TAPI license. | ||||||
LG ipLDK | 3rd Party TAPI license. | ||||||
LG LDK | LAN Card and 3rd Party TAPI license. | ||||||
M5 M5 | |||||||
Matracom MC-6501L MC / L | |||||||
Mitel 3000 | Broadband Plus module (hardware) and Click-To-Dial licenses for all required users. Note: only certain handsets are supported. | ||||||
Mitel 3300 | MiTAI server ‘license to use. | ||||||
Mitel Axxess (InterTel) | Network card (or Transceiver) and sufficient PAL points for OAI Monitor and Call Control. | ||||||
Mitel CS5000 (interTel) | Sufficient OAI resources for Monitor and Call Control. | ||||||
Mitel MCD | MiTAI server ‘license to use. | ||||||
Mitel Mitel MiVoice Business | |||||||
Mitel Mitel MiVoice Office | |||||||
Mitel MiVoice 5000 | |||||||
Mitel MiVoice MX-ONE | CSTA licenses are required for each monitored extension. | ||||||
Mitel MiVoice Office 400 | A CSTA license is required for each monitored extension. | ||||||
Mitel SX Series | |||||||
NEC Aspire | |||||||
NEC DXE | Support for this platform has been discontinued. | ||||||
NEC SV8100 | 3rd Party TAPI license. | ||||||
NEC SV8300 | |||||||
NEC SV8500 | |||||||
NEC SV9100 | |||||||
NEC Univerge 3C | |||||||
NEC Univerge 9000 | |||||||
NEC XN120 (Topaz) | An applications Enablement Services card is required. | ||||||
Nfon PBX | |||||||
Nortel BCM | Dedicated LAN CTE Dedicated LAN CTE license (One). | ||||||
Nortel Norstar | Support for this platform has been discontinued. | ||||||
Panasonic KX-NCP | Network card. | ||||||
Panasonic KX-TD | Support for this platform has been discontinued. | ||||||
Panasonic KX-TDA | Network card. | ||||||
Panasonic KX-TDE | Network card. | ||||||
Panasonic NS700 | CTI Activation Key is required (KX-NSF101 for NS700). | ||||||
Panasonic NS1000 | CTI Activation Key is required (KX-NSF101 for NS1000). | ||||||
Samsung DCS | Support for this platform has been discontinued. | ||||||
Samsung OfficeServ | A 3rd party OpenTsp license is required. | ||||||
Samsung SCM Express | CSTA License required. | ||||||
ShoreTel SBE100 | Support for this platform has been discontinued | ||||||
ShoreTel ShoreGear | TAPI Application Server (SKU30049) license. | ||||||
Siemens 5000 | |||||||
Siemens 8000 | TAPI Application Server (SKU30049) license. | ||||||
Siemens Hipath 3000 | Network connection (LIM or HG1500). | ||||||
Siemens Hipath 4000 | CA 4000 server. | ||||||
Siemens HiPath DX / Realitis DX | Support for this platform has been discontinued | ||||||
Siemens iSDX | Support for this platform has been discontinued | ||||||
Siemens Open Office (HOOME) | Spare CSTA License (not the default one). | ||||||
Siemens OpenScape Business | Support for this platform has been discontinued | ||||||
Siemens OpenScape Office (MX/LX) | Support for this platform has been discontinued | ||||||
SIP Handsets | |||||||
Snom One | |||||||
SpliceCom Maximiser | |||||||
Swyx Swyx | |||||||
Tadiran Aeonix UC&C | Support for this platform has been discontinued | ||||||
Tadiran Coral Flexcom 200 | Support for this platform has been discontinued | ||||||
Tadiran Coral IPX | Support for this platform has been discontinued. | ||||||
Tekelec Tekelec | |||||||
Teldat Elmeg Hybird | |||||||
Telrad Advance IP | Support for this platform has been discontinued | ||||||
Telrad Connegy | Support for this platform has been discontinued. | ||||||
Telrad Telrad IS128 | Support for this platform has been discontinued | ||||||
Toshiba CIX | Network card and Spare CSTA license. | ||||||
Toshiba CTX | Network card and Spare CSTA license. | ||||||
Toshiba IP Edge | Spare CSTA license. | ||||||
Unify OpenScape Business | |||||||
Vodia PBX | |||||||
Voicenet IP PBX | License required from Voicenet. | ||||||
Zultys MX | A CSTA license is required for each monitored extension |
[/table]
Notes :
1. This telephone system is in the process of being added. Please speak to a support representative for further guidance.
2. This telephone system is supported for legacy sites. Please speak to a support representative for further guidance.
3. Too many extensions may be downloaded.
4. Trunks aren’t automatically downloaded. They are added by configuration.
5. Trunks aren’t monitored but the trunk number is available on the call.
6. Analog extensions are monitor only
7. Only limited control is available (make call, hangup).
8. The cost indication is meant as a guide only, because of regional variations.
9. The Requirements information is meant as a guide only, because of regional variations. Some telephone systems do not support the use of multiple applications connecting at the same time.