A list of PBXs that our CRM integrates with

This list of PBX’s that Tall Emu CRM supports is always changing so even if you don’t see your system listed here please ask us about your particular phone system.

Name	Supported	Directory Synchronization	Trunk Monitoring	Analog Phones Supported	Agents Supported	License Charge [8]	Connection Requirements [9]
3Com NBX
3Com VCX
3CX Phone system	1						CTI server must be installed on the 3CX PBX platform PC.
Aastra 400							A CSTA license is required for each monitored extension.
Aastra 800	1						An Open CSTA license is required.
Aastra Business Phone	2						Support for this platform has been discontinued.
Aastra Intelligate / OIP							OIP driver must be installed and licensed manually first. A TAPI Pro license is required for each monitored extension.
Aastra MD Series
Aastra MX One	1						CSTA licenses are required for each monitored extension.
Aastra NeXspan
Aastra OpenCom
Alcatel Omni PCX Enterprise (OXE) Alcatel 4400							TAPI license (code 143) for each monitored extension.
Alcatel OmniPCX Office (OXO)							3rd Party TAPI license is required.
Alcatel OpenTouch Business Edition
Allworx / Windstream 6x, 6×12, 10x, 24x, and 48x
Aspect UIC	2
Asterisk Asterisk	2
Auerswald COMman- der							A TAPI license is required to monitor more than four extensions (eight on COMmander 6000).
Auerswald COMpact 3000 / 5010 / 5020 VoIP
Avaya BCM							Dedicated LAN CTE Dedicated LAN CTE license (One)
Avaya Communi- cation Manager							Basic TSAPI licenses to cover the number of required extensions, plus any physical transport (ie C-LAN, AES server) as appropriate.
Avaya CS1000	1
Avaya Definity							Basic TSAPI licenses to cover the number of required extensions, plus any physical transport (ie C-LAN, MAP-D) as appropriate.
Avaya Index	2						Support for this platform has been discontinued.
Avaya IP Office							A CTI Link Pro license is required
Avaya Meridian 1 Option
Avaya Meridian Succession
Avaya Network Alchemy
Bosch Bosch
Broadsoft Broadworks
Broadsoft M6							1st party TAPI
BT Quantum	1
BT Versatility							Broadband Plus module (hardware) and Click-To-Dial licenses for all required users. Note: only certain handsets are supported.
Cisco Call Manager Express							A username AND password is required for every device to be monitored.
Cisco CSTA connection							Configuration of the Cisco CME/UC500 for CSTA is required before connecting.
Cisco UC Manager Business Edition
Cisco UC300
Cisco UC500							A username AND password is required for every device to be monitored.
Cisco Unified Call Manager							The Cisco TAPI driver for the correct version of Call Manager must be installed manually first.
DeTeWe OpenCom	2						Support for this platform has been discontinued.
Digium SwitchVox (80 / 310 / 360 / 380 / 450 / 470)
Epygi Quadro IP-PBX Series
Epygi QX IP-PBX Series
Genband PBX	1
IC-Talk MM Series
Innovaphone Innovaphone
Intelbras Impacta	1
IP Cortex PBX	1
IPFX IPFX	1
LG eMG80
LG IPECS							3rd Party TAPI license.
LG ipLDK							3rd Party TAPI license.
LG LDK							LAN Card and 3rd Party TAPI license.
M5 M5	1
Matracom MC-6501L MC / L
Mitel 3000							Broadband Plus module (hardware) and Click-To-Dial licenses for all required users. Note: only certain handsets are supported.
Mitel 3300							MiTAI server ‘license to use.
Mitel Axxess (InterTel)							Network card (or Transceiver) and sufficient PAL points for OAI Monitor and Call Control.
Mitel CS5000 (interTel)							Sufficient OAI resources for Monitor and Call Control.
Mitel MCD							MiTAI server ‘license to use.
Mitel Mitel MiVoice Business
Mitel Mitel MiVoice Office
Mitel MiVoice 5000
Mitel MiVoice MX-ONE	1						CSTA licenses are required for each monitored extension.
Mitel MiVoice Office 400							A CSTA license is required for each monitored extension.
Mitel SX Series
NEC Aspire
NEC DXE							Support for this platform has been discontinued.
NEC SV8100							3rd Party TAPI license.
NEC SV8300
NEC SV8500
NEC SV9100
NEC Univerge 3C
NEC Univerge 9000
NEC XN120 (Topaz)							An applications Enablement Services card is required.
Nfon PBX
Nortel BCM							Dedicated LAN CTE Dedicated LAN CTE license (One).
Nortel Norstar	2						Support for this platform has been discontinued.
Panasonic KX-NCP							Network card.
Panasonic KX-TD	2						Support for this platform has been discontinued.
Panasonic KX-TDA							Network card.
Panasonic KX-TDE							Network card.
Panasonic NS700							CTI Activation Key is required (KX-NSF101 for NS700).
Panasonic NS1000							CTI Activation Key is required (KX-NSF101 for NS1000).
Samsung DCS	2						Support for this platform has been discontinued.
Samsung OfficeServ							A 3rd party OpenTsp license is required.
Samsung SCM Express							CSTA License required.
ShoreTel SBE100							Support for this platform has been discontinued
ShoreTel ShoreGear							TAPI Application Server (SKU30049) license.
Siemens 5000	1
Siemens 8000	1						TAPI Application Server (SKU30049) license.
Siemens Hipath 3000							Network connection (LIM or HG1500).
Siemens Hipath 4000							CA 4000 server.
Siemens HiPath DX / Realitis DX							Support for this platform has been discontinued
Siemens iSDX							Support for this platform has been discontinued
Siemens Open Office (HOOME)							Spare CSTA License (not the default one).
Siemens OpenScape Business							Support for this platform has been discontinued
Siemens OpenScape Office (MX/LX)							Support for this platform has been discontinued
SIP Handsets	1
Snom One
SpliceCom Maximiser
Swyx Swyx	2
Tadiran Aeonix UC&C							Support for this platform has been discontinued
Tadiran Coral Flexcom 200							Support for this platform has been discontinued
Tadiran Coral IPX	2						Support for this platform has been discontinued.
Tekelec Tekelec	1
Teldat Elmeg Hybird	1
Telrad Advance IP							Support for this platform has been discontinued
Telrad Connegy	2						Support for this platform has been discontinued.
Telrad Telrad IS128							Support for this platform has been discontinued
Toshiba CIX							Network card and Spare CSTA license.
Toshiba CTX							Network card and Spare CSTA license.
Toshiba IP Edge							Spare CSTA license.
Unify OpenScape Business
Vodia PBX
Voicenet IP PBX	1						License required from Voicenet.
Zultys MX							A CSTA license is required for each monitored extension

[/table]

Notes :

1. This telephone system is in the process of being added. Please speak to a support representative for further guidance.
2. This telephone system is supported for legacy sites. Please speak to a support representative for further guidance.
3. Too many extensions may be downloaded.
4. Trunks aren’t automatically downloaded. They are added by configuration.
5. Trunks aren’t monitored but the trunk number is available on the call.
6. Analog extensions are monitor only
7. Only limited control is available (make call, hangup).
8. The cost indication is meant as a guide only, because of regional variations.
9. The Requirements information is meant as a guide only, because of regional variations. Some telephone systems do not support the use of multiple applications connecting at the same time.

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I have worked with the Tall Emu system for over four years in two different businesses…the team and software have been outstanding. Brett Etchells, Business Development Manager, Premier Group

Tall Emu have always produced everything they said they would and the results have certainly exceeded our expectations. Ash Collins, Director, Tuff Stuff Australia

Tall Emu offers unparalleled customization at its price point. Adam Pope, Managing Director, Fabulous Catering

Tall Emu CRM has a very intuitive interface and it’s easy to use. It has been very reliable in the three years I have been using it, and it is very customisable. David White, Director, Digital Kiwi Ltd

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Tall Emu have a wide range of experience in the development of business systems which has proved very valuable to Firstfolio in enhancing our business automation and online systems. We would highly recommend them. Linda Cooper, Firstfolio

What’s especially impressive about the talk and actions emanating from Australia-based Tall Emu is a strong corporate culture that values communication, honesty, a willingness to talk openly about problems, a responsive attitude, open-mindedness, and respect. Scot Finnie, Editor in Chief, Computerworld

It is important we get high quality systems to keep up with the rapid growth and demands of today’s business needs. Tall Emu consistently delivers on this with its very flexible, powerful, adaptable capacity. Brett Etchells, Business Development Manager, Premier Group

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Beyond CRM

The Data Driven Lifecycle

Our powerful CRM solution acts more like an ERP – not only does it increase the profitability of your business, but it streamlines the lifecycle processes in your marketing, sales, accounting, and service divisions.

Leads + Aquisitions

It’s possible to have your website send webform data or shopping cart sales directly to your CRM; automatically. You can also have product data, pricing levels from CRM published up to the web.

We remove redundant data entry and we can even send completed sales to your accounting systems. In addition we can show you how people found you so that you can have full lead and sale attribution reporting so you’ll know where to spend your marketing dollars.

Our powerful automation tools let you schedule rule-based follow up of your sales leads, including emails sent directly to the lead on a drip-feed, or reminding your sales team to follow up (inlcuding automatically scheduling calls).

Proposals + Quotes

Automate proposal & quote creation in MS Word mail merge – dynamically populated Word proposals. Writing proposals is a tedious task so it makes sense to create a template and change the bits that are relevant to the sales opportunity and customer’s needs.

The faster you get back to prospective clients, the more likely your quote is to be accepted. Tall Emu CRM streamlines the quoting process, and if you are currently quoting based on formulas in Excel spreadsheets we can streamline this and make it go away.

You can even track when someone starts looking at a quote – perfect for long sales cycles.

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If re-keying of data between databases, excel spreadshets and your accounting system cause inefficiencies in your business, Tall Emu CRM can help. We link with Australian banks and all major Australian accounting companies to eliminate the re-keying of data.

Our powerful CRM solution includes automated invoice reminders sent from your CRM directly to your clients.

Asking people to pay their account works – take this repetitive task away from your team and have the system do it for you, saving time and money and ensuring it is done.

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