Supported Phone Systems (PBX)

A list of PBXs that our CRM integrates with

This list of PBX’s that Tall Emu CRM supports is always changing so even if you don’t see your system listed here please ask us about your particular phone system.

NameSupportedDirectory SynchronizationTrunk MonitoringAnalog Phones SupportedAgents SupportedLicense Charge [8]Connection Requirements [9]
3Com NBXBlueTick_20pxBlueTick_20px
3Com VCXBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
3CX Phone systemDarkBlueTick 1BlueTick_20pxdarkbluesignCTI server must be installed on the 3CX PBX platform PC.
Aastra 400BlueTick_20pxdarkbluesignA CSTA license is required for each monitored extension.
Aastra 800DarkBlueTick 1BlueTick_20pxdarkbluesignAn Open CSTA license is required.
Aastra Business PhoneDarkBlueTick 2darkbluesign darkbluesignSupport for this platform has been discontinued.
Aastra Intelligate / OIPBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesignOIP driver must be installed and licensed manually first. A TAPI Pro license is required for each monitored extension.
Aastra MD SeriesBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Aastra MX OneDarkBlueTick 1CSTA licenses are required for each monitored extension.
Aastra NeXspanBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Aastra OpenComBlueTick_20pxBlueTick_20pxdarkbluesign
Alcatel Omni PCX Enterprise (OXE) Alcatel 4400BlueTick_20pxBlueTick_20pxdarkbluesign darkbluesignTAPI license (code 143) for each monitored extension.
Alcatel OmniPCX Office (OXO)BlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign3rd Party TAPI license is required.
Alcatel OpenTouch Business EditionBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Allworx / Windstream 6x, 6×12, 10x, 24x, and 48xBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Aspect UICDarkBlueTick 2
Asterisk AsteriskDarkBlueTick 2BlueTick_20pxBlueTick_20px
Auerswald COMman- derBlueTick_20pxdarkbluesignA TAPI license is required to monitor more than four extensions (eight on COMmander 6000).
Auerswald COMpact 3000 / 5010 / 5020 VoIPBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Avaya BCMBlueTick_20pxBlueTick_20pxdarkbluesignDedicated LAN CTE Dedicated LAN CTE license (One)
Avaya Communi- cation ManagerBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign darkbluesignBasic TSAPI licenses to cover the number of required extensions, plus any physical transport (ie C-LAN, AES server) as appropriate.
Avaya CS1000DarkBlueTick 1
Avaya DefinityBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign darkbluesignBasic TSAPI licenses to cover the number of required extensions, plus any physical transport (ie C-LAN, MAP-D) as appropriate.
Avaya IndexDarkBlueTick 2darkbluesign darkbluesignSupport for this platform has been discontinued.
Avaya IP OfficeBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesignA CTI Link Pro license is required
Avaya Meridian 1 OptionBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Avaya Meridian SuccessionBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Avaya Network AlchemyBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Bosch BoschBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Broadsoft BroadworksBlueTick_20pxBlueTick_20px
Broadsoft M61st party TAPI
BT QuantumDarkBlueTick 1BlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
BT VersatilityBlueTick_20pxBlueTick_20pxdarkbluesignBroadband Plus module (hardware) and Click-To-Dial licenses for all required users. Note: only certain handsets are supported.
Cisco Call Manager ExpressBlueTick_20pxBlueTick_20pxA username AND password is required for every device to be monitored.
Cisco CSTA connectionBlueTick_20pxBlueTick_20pxConfiguration of the Cisco CME/UC500 for CSTA is required before connecting.
Cisco UC Manager Business EditionBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Cisco UC300
Cisco UC500BlueTick_20pxBlueTick_20pxA username AND password is required for every device to be monitored.
Cisco Unified Call ManagerBlueTick_20pxBlueTick_20pxThe Cisco TAPI driver for the correct version of Call Manager must be installed manually first.
DeTeWe OpenComDarkBlueTick 2darkbluesignSupport for this platform has been discontinued.
Digium SwitchVox (80 / 310 / 360 / 380 / 450 / 470)BlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Epygi Quadro IP-PBX SeriesBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Epygi QX IP-PBX SeriesBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Genband PBXDarkBlueTick 1
IC-Talk MM SeriesBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Innovaphone InnovaphoneBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Intelbras ImpactaDarkBlueTick 1
IP Cortex PBXDarkBlueTick 1BlueTick_20px
IPFX IPFXDarkBlueTick 1BlueTick_20px
LG eMG80BlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
LG IPECSBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign3rd Party TAPI license.
LG ipLDKBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign3rd Party TAPI license.
LG LDKBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesignLAN Card and 3rd Party TAPI license.
M5 M5DarkBlueTick 1BlueTick_20px
Matracom MC-6501L MC / LBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Mitel 3000BlueTick_20pxBlueTick_20pxdarkbluesignBroadband Plus module (hardware) and Click-To-Dial licenses for all required users. Note: only certain handsets are supported.
Mitel 3300BlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesignMiTAI server ‘license to use.
Mitel Axxess (InterTel)BlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxNetwork card (or Transceiver) and sufficient PAL points for OAI Monitor and Call Control.
Mitel CS5000 (interTel)BlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxSufficient OAI resources for Monitor and Call Control.
Mitel MCDBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesignMiTAI server ‘license to use.
Mitel Mitel MiVoice BusinessBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Mitel Mitel MiVoice OfficeBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Mitel MiVoice 5000BlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
Mitel MiVoice MX-ONEDarkBlueTick 1CSTA licenses are required for each monitored extension.
Mitel MiVoice Office 400BlueTick_20pxdarkbluesignA CSTA license is required for each monitored extension.
Mitel SX SeriesBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign
NEC AspireBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20px
NEC DXEBlueTick_20pxBlueTick_20pxdarkbluesign darkbluesignSupport for this platform has been discontinued.
NEC SV8100BlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign3rd Party TAPI license.
NEC SV8300darkbluesign darkbluesign
NEC SV8500darkbluesign darkbluesign
NEC SV9100darkbluesign darkbluesign
NEC Univerge 3Cdarkbluesign darkbluesign
NEC Univerge 9000darkbluesign darkbluesign
NEC XN120 (Topaz)BlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesignAn applications Enablement Services card is required.
Nfon PBXBlueTick_20px
Nortel BCMBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesignDedicated LAN CTE Dedicated LAN CTE license (One).
Nortel NorstarDarkBlueTick 2darkbluesign darkbluesignSupport for this platform has been discontinued.
Panasonic KX-NCPBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxNetwork card.
Panasonic KX-TDDarkBlueTick 2Support for this platform has been discontinued.
Panasonic KX-TDABlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxNetwork card.
Panasonic KX-TDEBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxNetwork card.
Panasonic NS700BlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesignCTI Activation Key is required (KX-NSF101 for NS700).
Panasonic NS1000BlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesignCTI Activation Key is required (KX-NSF101 for NS1000).
Samsung DCSDarkBlueTick 2darkbluesign darkbluesignSupport for this platform has been discontinued.
Samsung OfficeServBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxA 3rd party OpenTsp license is required.
Samsung SCM ExpressBlueTick_20pxBlueTick_20pxdarkbluesign darkbluesignCSTA License required.
ShoreTel SBE100darkbluesign darkbluesignSupport for this platform has been discontinued
ShoreTel ShoreGearBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesignTAPI Application Server (SKU30049) license.
Siemens 5000DarkBlueTick 1BlueTick_20pxdarkbluesign
Siemens 8000DarkBlueTick 1BlueTick_20pxdarkbluesignTAPI Application Server (SKU30049) license.
Siemens Hipath 3000BlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxNetwork connection (LIM or HG1500).
Siemens Hipath 4000BlueTick_20pxBlueTick_20pxBlueTick_20pxCA 4000 server.
Siemens HiPath DX / Realitis DXdarkbluesign darkbluesignSupport for this platform has been discontinued
Siemens iSDXdarkbluesign darkbluesignSupport for this platform has been discontinued
Siemens Open Office (HOOME)BlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesign darkbluesignSpare CSTA License (not the default one).
Siemens OpenScape Businessdarkbluesign darkbluesignSupport for this platform has been discontinued
Siemens OpenScape Office (MX/LX)darkbluesign darkbluesignSupport for this platform has been discontinued
SIP HandsetsDarkBlueTick 1
Snom OneBlueTick_20px
SpliceCom MaximiserBlueTick_20pxBlueTick_20pxBlueTick_20px
Swyx SwyxDarkBlueTick 2
Tadiran Aeonix UC&Cdarkbluesign darkbluesignSupport for this platform has been discontinued
Tadiran Coral Flexcom 200darkbluesign darkbluesignSupport for this platform has been discontinued
Tadiran Coral IPXDarkBlueTick 2darkbluesign darkbluesignSupport for this platform has been discontinued.
Tekelec TekelecDarkBlueTick 1BlueTick_20px
Teldat Elmeg HybirdDarkBlueTick 1BlueTick_20px
Telrad Advance IPdarkbluesign darkbluesignSupport for this platform has been discontinued
Telrad ConnegyDarkBlueTick 2darkbluesign darkbluesignSupport for this platform has been discontinued.
Telrad Telrad IS128darkbluesign darkbluesignSupport for this platform has been discontinued
Toshiba CIXBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesignNetwork card and Spare CSTA license.
Toshiba CTXBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxdarkbluesignNetwork card and Spare CSTA license.
Toshiba IP EdgeBlueTick_20pxdarkbluesignSpare CSTA license.
Unify OpenScape BusinessBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20pxBlueTick_20px
Vodia PBXBlueTick_20pxBlueTick_20px
Voicenet IP PBXDarkBlueTick 1License required from Voicenet.
Zultys MXA CSTA license is required for each monitored extension

[/table]

Notes :

1. This telephone system is in the process of being added. Please speak to a support representative for further guidance.
2. This telephone system is supported for legacy sites. Please speak to a support representative for further guidance.
3. Too many extensions may be downloaded.
4. Trunks aren’t automatically downloaded. They are added by configuration.
5. Trunks aren’t monitored but the trunk number is available on the call.
6. Analog extensions are monitor only
7. Only limited control is available (make call, hangup).
8. The cost indication is meant as a guide only, because of regional variations.
9. The Requirements information is meant as a guide only, because of regional variations. Some telephone systems do not support the use of multiple applications connecting at the same time.