Supported Phone Systems (PBX)

A list of PBXs that our CRM integrates with

This list of PBX’s that Tall Emu CRM supports is always changing so even if you don’t see your system listed here please ask us about your particular phone system.

Name Supported Directory Synchronization Trunk Monitoring Analog Phones Supported Agents Supported License Charge [8] Connection Requirements [9]
3Com NBX BlueTick_20px BlueTick_20px
3Com VCX BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
3CX Phone system DarkBlueTick 1 BlueTick_20px darkbluesign CTI server must be installed on the 3CX PBX platform PC.
Aastra 400 BlueTick_20px darkbluesign A CSTA license is required for each monitored extension.
Aastra 800 DarkBlueTick 1 BlueTick_20px darkbluesign An Open CSTA license is required.
Aastra Business Phone DarkBlueTick 2 darkbluesign darkbluesign Support for this platform has been discontinued.
Aastra Intelligate / OIP BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign OIP driver must be installed and licensed manually first. A TAPI Pro license is required for each monitored extension.
Aastra MD Series BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Aastra MX One DarkBlueTick 1 CSTA licenses are required for each monitored extension.
Aastra NeXspan BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Aastra OpenCom BlueTick_20px BlueTick_20px darkbluesign
Alcatel Omni PCX Enterprise (OXE) Alcatel 4400 BlueTick_20px BlueTick_20px darkbluesign darkbluesign TAPI license (code 143) for each monitored extension.
Alcatel OmniPCX Office (OXO) BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign 3rd Party TAPI license is required.
Alcatel OpenTouch Business Edition BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Allworx / Windstream 6x, 6×12, 10x, 24x, and 48x BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Aspect UIC DarkBlueTick 2
Asterisk Asterisk DarkBlueTick 2 BlueTick_20px BlueTick_20px
Auerswald COMman- der BlueTick_20px darkbluesign A TAPI license is required to monitor more than four extensions (eight on COMmander 6000).
Auerswald COMpact 3000 / 5010 / 5020 VoIP BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Avaya BCM BlueTick_20px BlueTick_20px darkbluesign Dedicated LAN CTE Dedicated LAN CTE license (One)
Avaya Communi- cation Manager BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign darkbluesign Basic TSAPI licenses to cover the number of required extensions, plus any physical transport (ie C-LAN, AES server) as appropriate.
Avaya CS1000 DarkBlueTick 1
Avaya Definity BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign darkbluesign Basic TSAPI licenses to cover the number of required extensions, plus any physical transport (ie C-LAN, MAP-D) as appropriate.
Avaya Index DarkBlueTick 2 darkbluesign darkbluesign Support for this platform has been discontinued.
Avaya IP Office BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign A CTI Link Pro license is required
Avaya Meridian 1 Option BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Avaya Meridian Succession BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Avaya Network Alchemy BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Bosch Bosch BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Broadsoft Broadworks BlueTick_20px BlueTick_20px
Broadsoft M6 1st party TAPI
BT Quantum DarkBlueTick 1 BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
BT Versatility BlueTick_20px BlueTick_20px darkbluesign Broadband Plus module (hardware) and Click-To-Dial licenses for all required users. Note: only certain handsets are supported.
Cisco Call Manager Express BlueTick_20px BlueTick_20px A username AND password is required for every device to be monitored.
Cisco CSTA connection BlueTick_20px BlueTick_20px Configuration of the Cisco CME/UC500 for CSTA is required before connecting.
Cisco UC Manager Business Edition BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Cisco UC300
Cisco UC500 BlueTick_20px BlueTick_20px A username AND password is required for every device to be monitored.
Cisco Unified Call Manager BlueTick_20px BlueTick_20px The Cisco TAPI driver for the correct version of Call Manager must be installed manually first.
DeTeWe OpenCom DarkBlueTick 2 darkbluesign Support for this platform has been discontinued.
Digium SwitchVox (80 / 310 / 360 / 380 / 450 / 470) BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Epygi Quadro IP-PBX Series BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Epygi QX IP-PBX Series BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Genband PBX DarkBlueTick 1
IC-Talk MM Series BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Innovaphone Innovaphone BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Intelbras Impacta DarkBlueTick 1
IP Cortex PBX DarkBlueTick 1 BlueTick_20px
IPFX IPFX DarkBlueTick 1 BlueTick_20px
LG eMG80 BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
LG IPECS BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign 3rd Party TAPI license.
LG ipLDK BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign 3rd Party TAPI license.
LG LDK BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign LAN Card and 3rd Party TAPI license.
M5 M5 DarkBlueTick 1 BlueTick_20px
Matracom MC-6501L MC / L BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Mitel 3000 BlueTick_20px BlueTick_20px darkbluesign Broadband Plus module (hardware) and Click-To-Dial licenses for all required users. Note: only certain handsets are supported.
Mitel 3300 BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign MiTAI server ‘license to use.
Mitel Axxess (InterTel) BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px Network card (or Transceiver) and sufficient PAL points for OAI Monitor and Call Control.
Mitel CS5000 (interTel) BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px Sufficient OAI resources for Monitor and Call Control.
Mitel MCD BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign MiTAI server ‘license to use.
Mitel Mitel MiVoice Business BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Mitel Mitel MiVoice Office BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Mitel MiVoice 5000 BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
Mitel MiVoice MX-ONE DarkBlueTick 1 CSTA licenses are required for each monitored extension.
Mitel MiVoice Office 400 BlueTick_20px darkbluesign A CSTA license is required for each monitored extension.
Mitel SX Series BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign
NEC Aspire BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px
NEC DXE BlueTick_20px BlueTick_20px darkbluesign darkbluesign Support for this platform has been discontinued.
NEC SV8100 BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign 3rd Party TAPI license.
NEC SV8300 darkbluesign darkbluesign
NEC SV8500 darkbluesign darkbluesign
NEC SV9100 darkbluesign darkbluesign
NEC Univerge 3C darkbluesign darkbluesign
NEC Univerge 9000 darkbluesign darkbluesign
NEC XN120 (Topaz) BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign An applications Enablement Services card is required.
Nfon PBX BlueTick_20px
Nortel BCM BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign Dedicated LAN CTE Dedicated LAN CTE license (One).
Nortel Norstar DarkBlueTick 2 darkbluesign darkbluesign Support for this platform has been discontinued.
Panasonic KX-NCP BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px Network card.
Panasonic KX-TD DarkBlueTick 2 Support for this platform has been discontinued.
Panasonic KX-TDA BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px Network card.
Panasonic KX-TDE BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px Network card.
Panasonic NS700 BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign CTI Activation Key is required (KX-NSF101 for NS700).
Panasonic NS1000 BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign CTI Activation Key is required (KX-NSF101 for NS1000).
Samsung DCS DarkBlueTick 2 darkbluesign darkbluesign Support for this platform has been discontinued.
Samsung OfficeServ BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px A 3rd party OpenTsp license is required.
Samsung SCM Express BlueTick_20px BlueTick_20px darkbluesign darkbluesign CSTA License required.
ShoreTel SBE100 darkbluesign darkbluesign Support for this platform has been discontinued
ShoreTel ShoreGear BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign TAPI Application Server (SKU30049) license.
Siemens 5000 DarkBlueTick 1 BlueTick_20px darkbluesign
Siemens 8000 DarkBlueTick 1 BlueTick_20px darkbluesign TAPI Application Server (SKU30049) license.
Siemens Hipath 3000 BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px Network connection (LIM or HG1500).
Siemens Hipath 4000 BlueTick_20px BlueTick_20px BlueTick_20px CA 4000 server.
Siemens HiPath DX / Realitis DX darkbluesign darkbluesign Support for this platform has been discontinued
Siemens iSDX darkbluesign darkbluesign Support for this platform has been discontinued
Siemens Open Office (HOOME) BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign darkbluesign Spare CSTA License (not the default one).
Siemens OpenScape Business darkbluesign darkbluesign Support for this platform has been discontinued
Siemens OpenScape Office (MX/LX) darkbluesign darkbluesign Support for this platform has been discontinued
SIP Handsets DarkBlueTick 1
Snom One BlueTick_20px
SpliceCom Maximiser BlueTick_20px BlueTick_20px BlueTick_20px
Swyx Swyx DarkBlueTick 2
Tadiran Aeonix UC&C darkbluesign darkbluesign Support for this platform has been discontinued
Tadiran Coral Flexcom 200 darkbluesign darkbluesign Support for this platform has been discontinued
Tadiran Coral IPX DarkBlueTick 2 darkbluesign darkbluesign Support for this platform has been discontinued.
Tekelec Tekelec DarkBlueTick 1 BlueTick_20px
Teldat Elmeg Hybird DarkBlueTick 1 BlueTick_20px
Telrad Advance IP darkbluesign darkbluesign Support for this platform has been discontinued
Telrad Connegy DarkBlueTick 2 darkbluesign darkbluesign Support for this platform has been discontinued.
Telrad Telrad IS128 darkbluesign darkbluesign Support for this platform has been discontinued
Toshiba CIX BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign Network card and Spare CSTA license.
Toshiba CTX BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px darkbluesign Network card and Spare CSTA license.
Toshiba IP Edge BlueTick_20px darkbluesign Spare CSTA license.
Unify OpenScape Business BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px BlueTick_20px
Vodia PBX BlueTick_20px BlueTick_20px
Voicenet IP PBX DarkBlueTick 1 License required from Voicenet.
Zultys MX A CSTA license is required for each monitored extension

[/table]

Notes :

1. This telephone system is in the process of being added. Please speak to a support representative for further guidance.
2. This telephone system is supported for legacy sites. Please speak to a support representative for further guidance.
3. Too many extensions may be downloaded.
4. Trunks aren’t automatically downloaded. They are added by configuration.
5. Trunks aren’t monitored but the trunk number is available on the call.
6. Analog extensions are monitor only
7. Only limited control is available (make call, hangup).
8. The cost indication is meant as a guide only, because of regional variations.
9. The Requirements information is meant as a guide only, because of regional variations. Some telephone systems do not support the use of multiple applications connecting at the same time.