The most import thing in a business is your customer database. Yet surprisingly few businesses have one centralised database of customers and contacts for use throughout the entire company.
Tall Emu CRM stores all contact and company information as well as all the important activities with your customers.
What does your company look like?
Most companies already have an informal way of managing their customers, with each individual working out a way that works for them. Some people prefer to use outlook, others have word documents, or excel spreadsheets, or even keep customer details on paper until it’s time to put them into the accounting systems! Data not stored in a centralised, sensible database cannot be used to help your business succeed! Tall Emu CRM solves this problem by storing all company and contact information in one central database, where it can be managed, shared and used.
Pull in your existing data.
Existing customer information is likely to be spread across your company in different areas, Tall Emu CRM can access this data in multiple ways including:
Data stored in MYOB or Quickbooks can be Synchronized
Contacts and Meetings and Email stored in Outlook can be Synhronized
Powerful importing facilities allow swift import of contacts from Excel spreadsheets or other files
Our document management system allows important documents such as marketing materials, policies, procedures and price lists to be centrally stored and managed.
Keep your data clean and tidy
In day to day business you deal with individuals (contacts) who may work within an company. The details of each contact are recorded, and optionally linked to a company.
This allows you to easily see all of your interactions with specific individuals, but also, if they’re linked to a company, you can step up a level and see all of your interactions with everyone in that business.
When a customer or prospect calls, can you easily find out who was the last of your staff to deal with them, what it was about, what issues they have faced – you get a full view of everything that’s gone on with the customer and who within your company the activity was with.
Use your data for sales and marketing
The data isn’t only useful when a customer calls you. It can also be searched and used to form the basis of powerful marketing campaigns, such as â€œFind all the customers that we haven’t called in 2 months, which have purchased from us twice or more before.
I have worked with the Tall Emu system for over four years in two different businesses…the team and software have been outstanding. Brett Etchells, Business Development Manager, Premier Group
Tall Emu have always produced everything they said they would and the results have certainly exceeded our expectations. Ash Collins, Director, Tuff Stuff Australia
Tall Emu offers unparalleled customization at its price point. Adam Pope, Managing Director, Fabulous Catering
Tall Emu CRM has a very intuitive interface and it’s easy to use. It has been very reliable in the three years I have been using it, and it is very customisable. David White, Director, Digital Kiwi Ltd
We absolutely love our new website! Not only does it look beautiful, but it also is technically superior and incredibly functional, as it interfaces with our Tall Emu CRM. Samantha Peters, Sales and Marketing Manager, Pastabilities
Tall Emu have a wide range of experience in the development of business systems which has proved very valuable to Firstfolio in enhancing our business automation and online systems. We would highly recommend them. Linda Cooper, Firstfolio
What’s especially impressive about the talk and actions emanating from Australia-based Tall Emu is a strong corporate culture that values communication, honesty, a willingness to talk openly about problems, a responsive attitude, open-mindedness, and respect. Scot Finnie, Editor in Chief, Computerworld
It is important we get high quality systems to keep up with the rapid growth and demands of today’s business needs. Tall Emu consistently delivers on this with its very flexible, powerful, adaptable capacity. Brett Etchells, Business Development Manager, Premier Group
Yes, I would definitely recommend Tall Emu CRM. They are honest, reliable, hardworking, do what they say. It is great being able to deal with the Principals rather than staff who keep changing. We want them to be in business for a long time. Sharon Austin, General Manager, Peer Support Australia
Tall Emu developed a superior reporting solution that exceeded our company’s objectives and expectations. Their expert guidance through the project was invaluable. Rachel Pirie, Group Director of International Sales & Marketing, Staywell Group
The Data Driven Lifecycle
Our powerful CRM solution acts more like an ERP – not only does it increase the profitability of your business, but it streamlines the lifecycle processes in your marketing, sales, accounting, and service divisions.
It’s possible to have your website send webform data or shopping cart sales directly to your CRM; automatically. You can also have product data, pricing levels from CRM published up to the web.
We remove redundant data entry and we can even send completed sales to your accounting systems. In addition we can show you how people found you so that you can have full lead and sale attribution reporting so you’ll know where to spend your marketing dollars.
Our powerful automation tools let you schedule rule-based follow up of your sales leads, including emails sent directly to the lead on a drip-feed, or reminding your sales team to follow up (inlcuding automatically scheduling calls).
Automate proposal & quote creation in MS Word mail merge – dynamically populated Word proposals. Writing proposals is a tedious task so it makes sense to create a template and change the bits that are relevant to the sales opportunity and customer’s needs.
The faster you get back to prospective clients, the more likely your quote is to be accepted. Tall Emu CRM streamlines the quoting process, and if you are currently quoting based on formulas in Excel spreadsheets we can streamline this and make it go away.
You can even track when someone starts looking at a quote – perfect for long sales cycles.
If re-keying of data between databases, excel spreadshets and your accounting system cause inefficiencies in your business, Tall Emu CRM can help. We link with Australian banks and all major Australian accounting companies to eliminate the re-keying of data.
Our powerful CRM solution includes automated invoice reminders sent from your CRM directly to your clients.
Asking people to pay their account works – take this repetitive task away from your team and have the system do it for you, saving time and money and ensuring it is done.