Getting Help with Tall Emu CRM
About Tall Emu Helpdesk
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Managed Support
Priority access to support with our Managed Support service.
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Service Team
We can assist you with a range of non-technical issues, product training and guidance on how to get the most out of CRM.
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Technical Team
We can assist you with technical issues like errors and look after issues that the service team is unable to assist customers with.
We’re available weekdays from 9 am to 5 pm AEST and you can reach us by logging a ticket by email to [email protected] or by filling out the form on the right to create a new ticket.
We are typically closed on public holidays that fall within the AEST time zone.
Tall Emu offers both standard support which is free to all customers, and managed support (fee) which offers priority support including via phone. Read more about Tall Emu Support.
Contact Helpdesk
Fill in the form to log a ticket with Helpdesk.
Help Us Help You
When something isn’t working as expected, we’re here to fix it for you. To do that, we just need a bit of information from you. The more details you include in your support ticket, the easier it is for us to understand what’s happening and get things sorted. That said, if something’s obvious (for example, you tried to log in, got an error, and couldn’t access your account), don’t worry about explaining the obvious—just focus on anything that might help us dig deeper.
Here’s what we’d like to know:
What we need to know:
- What did you do?
Tell us what you were doing right before the problem happened. - What did you expect to happen? If it’s not already clear, let us know what you thought would happen.
- What actually happened? Did you see an error message or something unexpected? The more detail, the better.
- Why did you expect something different? This helps us understand your expectations and why the outcome might not have matched.
A few extra things that can help:
- Have you made any changes recently?
Even if it doesn’t seem related, changes like updates, settings adjustments, or new integrations can sometimes play a role. - Does it happen every time?
Is it consistent or just a one-off? Knowing this helps us pinpoint the issue faster. - Are other users affected, or is it just you?
If you’re part of a team, check if others are seeing the same issue—it’s often a helpful clue.
When you include these details, it makes troubleshooting quicker and easier—for everyone. Thanks for helping us help you!
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