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Call sales today AU: 02 9299 9959 NZ: +61 2 9299 9959
Tall Emu CRM
Tall Emu CRM
Call sales today AU: 02 9299 9959 NZ: +61 2 9299 9959

On-Site Job & Field Service Management

Revolutionise your field operations with Tall Emu’s Job and (FSM) Field Service Management software. Our Australian CRM streamlines scheduling, optimises asset management and enhances customer satisfaction.

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    Track and Organise with Ease

    Asset Management

    Track and manage your critical assets with Tall Emu’s intuitive organisation tools and real-time tracking capabilities. Tall Emu’s field service management solutions ensure that every asset, whether it’s regularly serviced or sold to a customer, is accounted for. This not only enhances operational efficiency but also reduces the risk of asset mismanagement, enabling businesses to deliver superior service.

    Streamline Assignments and Resources Efficiently

    Job Scheduling

    Experience unparalleled efficiency in your job assignments and planning. With the ability to assign jobs to individuals or teams, schedule start dates and allocate necessary time and resources, Tall Emu streamlines the entire scheduling process. Its intuitive interface allows for easy adjustments and real-time updates, ensuring that every job is matched with the optimal resources and personnel.

    Facilitate Seamless Communication and Documentation

    In Field Servicing

    Ensure proper in-field and on-site management with our job management software features. Tall Emu’s field service management CRM allows technicians to quickly access job details, update statuses and even generate comprehensive PDF reports detailing the work performed, all from the field. Improve customer service by ensuring that all necessary information and tools are at your technicians’ fingertips.

    Elevate Job Management Processes Effortlessly

    Jobs System

    Leverage the power of Tall Emu CRM integrations within our Job System to streamline the creation, tracking and billing of jobs. Experience a seamless flow of information, enabling your business to manage time-based or periodic tasks, like servicing for maintenance, with unparalleled efficiency. Whether it’s about maintaining a detailed record for each job, assigning tasks based on specific requirements, or billing customers accurately, the Job System handles it all.

    Jobs Management and In Field Services

    Whether your business specialises in on-site servicing or requires detailed job oversight, our job management and field service management software delivers a robust set of tools tailored to streamline every aspect of your operations.

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    Asset Management

    Organise and track assets critical to your business operations, whether they require regular maintenance or sold to a customer.

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    Job Scheduling

    Assign tasks to individuals or teams, set start dates, and allocate the necessary time and resources with ease.

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    In Field Servicing

    Allow your field staff to access job details on the go, update job statuses in real time, and generate detailed PDF reports.

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    Jobs System

    Manage the lifecycle of a job by allowing the seamless creation, tracking and billing of both time-based and periodic jobs.

    Job & Field Service Management (FSM) Frequently Asked Questions

    What is job management in field services?

    Job management in field services refers to the process of organising, scheduling, tracking and executing field operations. It encompasses a range of activities including assigning technicians or service personnel to jobs, managing work orders, ensuring the timely dispatch of workers and resources, tracking job progress, and facilitating communication between field workers, management and customers. Effective job management is crucial in field services to optimise resource allocation, enhance customer satisfaction, and improve overall operational efficiency.

    What are some field service management best practices?

    Some best practices for FSM (field service management) in Australia include:

    • Automated Scheduling and Dispatch: Improve response times by utilising workflow automation software tools in your field service management CRM to automate the scheduling and dispatch of technicians. 
    • Real-Time Communication: Implement systems that enable real-time communication between field technicians, support staff and customers to ensure timely updates and quick resolution of any issues.
    • Mobile Technology Integration: Equip field technicians with mobile devices and apps so that they can use your field service management software on-the-go to access information, report on job status and capture customer signatures.
    • Customer Relationship Management: Maintain detailed customer records and history to provide personalised and efficient service.
    • Training and Support: Regularly train field service staff on the latest technologies and field service management best practices to ensure high-quality service.
    • Performance Monitoring: Ensure you choose the best field service management software to access accurate analytics and reporting tools to monitor performance, identify areas for improvement and make data-driven decisions.
    • Preventive Maintenance: Implement a preventive maintenance strategy to reduce the likelihood of equipment failures and extend asset life.

     

    What are the challenges faced in field service job management?

    Field service management in Australia comes with its own set of complexities that require careful consideration and planning. Some common challenges for FSM include:

    • Scheduling and Routing Efficiency: Ensuring the right technician with the right skills is dispatched to the right job at the right time, while also optimising travel routes.
    • Data Management and Accessibility: Managing large volumes of data from various sources and ensuring it is easily accessible to field technicians and office staff. This factor highlights the importance of choosing the best field service management software for your specific business.
    • Customer Expectations: Meeting increasing customer expectations for rapid response times, efficient service, and clear communication.
    • Technician Skill Matching: Matching technician skills and qualifications with specific job requirements, especially for complex tasks.
    • Inventory Management: Keeping track of parts and equipment inventory to ensure availability without overstocking.
    • Adapting to Technology Changes: Keeping up with rapid technological advancements and integrating new tools into existing workflows.
    • Compliance and Safety: Ensuring compliance with industry regulations and maintaining high safety standards in the field.

     

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