What is the difference between customer service software and CRM software?

Customer service software typically focuses on the immediate needs of customer support, such as ticketing and live chat. Customer service CRM software, however, encompasses a broader range of functions, including sales tracking, marketing automation, and customer data analytics. Tall Emu CRM offers the best of both worlds by providing dedicated customer service features within a robust CRM system, ensuring that the client relationship is nurtured at every stage.