Every channel, automatically
Web forms feed straight into CRM, and phone, email, social and referral enquiries are logged against the customer - with the source recorded.
Lead follow-up
Don’t let good leads disappear.
Bring Webforms, Facebook, Outlook, phone and referral enquiries into one place, then keep the customer, request, history and next action together.
- Capture enquiries automatically instead of copying them from an inbox.
- Assign an owner and a next step, so nothing waits for someone to remember it.
- See every call, email and quote against the customer when they ring back.
“Tall Emu has given us a great solution for running almost a single system for our business.”
Sam - Small-business customer · Google review
Loved by Australian and New Zealand customers
Where leads actually go missing
Leads rarely die from a “no”. They die from silence.
The enquiry arrives in an inbox, gets forwarded, waits for a quote, and three weeks later nobody is sure who owned it. The customer didn’t choose a competitor - they just heard back from one first. Fixing follow-up starts with capturing every enquiry in one system the moment it arrives.
An owner and a next action
Each lead has a person responsible and a clear next step with a date - not a place in someone’s memory.
Calls, emails and tasks in one record
Conversations, notes and documents stay with the lead, so whoever picks up the phone has the full story.
Lead to quote to order
When the lead is ready, the quote and the order continue in the same system - no re-entry, no lost context.
What’s included
Follow-up that runs on process, not memory.
Tall Emu keeps the lead, the customer and the sale in one system - so follow-up is a workflow, not a good intention.
Web-to-lead capture
Enquiry forms on your website create leads directly in CRM, with the details mapped to the right fields - nothing retyped from an inbox.
Source tracking
Record where each lead came from - web, phone, social, referral or campaign - and see which sources become paying customers.
Phone calls with AI transcription
Calls are logged against the lead, with AI transcription keeping a record of what was discussed and promised.
Pipelines that match your sales
Track leads through the stages your business actually uses, with multiple pipelines for different products or teams.
Follow-up automation
Reminders, tasks and automated steps keep leads moving - so a quiet week doesn’t become a lost quarter.
The whole history, always
Every enquiry, call, email, quote and order against the customer record - visible to anyone who deals with them next.
Lead to invoice
Follow-up pays off because the sale continues in the same system.
Enquiry→Lead→Follow-up→Quote→Sales Order→Invoice in MYOB or Xero
Most CRMs stop at the pipeline. In Tall Emu the lead becomes a quote with live stock and pricing, then an order, then fulfilment - and MYOB or Xero receives the invoice through two-way sync.
A practical fit
For product businesses where an unanswered enquiry is real money.
Tall Emu suits Australian and New Zealand wholesalers, manufacturers, distributors and equipment sellers - businesses with real products, longer sales conversations and customers who ring back months later expecting to be remembered. Onboarding is done for you: data migration, setup and training are part of a one-off fee, by an Australian team.
WholesaleManufacturingDistributionEquipment salesTrade and industrialB2B services
Common questions
Common questions about lead follow-up software
Can website enquiries go straight into the CRM?
Yes. Web forms create leads directly in Tall Emu with the details mapped to the right fields, and the source recorded - no copying from an inbox.
Can we track where our leads come from?
Yes. Each lead carries its source - web, phone, email, social, referral or campaign - so you can see which channels produce customers, not just enquiries.
Does it record phone calls and conversations?
Calls are logged against the lead or customer, and AI transcription can keep a written record of the conversation, so commitments aren’t lost when people are busy.
What happens when a lead becomes a sale?
The quote, order, fulfilment and invoicing continue in the same system - the context gathered during follow-up stays with the sale, and MYOB or Xero receives the financial record through two-way sync.
Can you migrate leads from our current system or spreadsheets?
Yes. Done-for-you onboarding includes data migration - customers, leads and open opportunities are set up with you as part of the one-off onboarding fee.
See an enquiry become a customer - with nothing dropped in between.
Watch the on-demand demo for lead capture, follow-up, quoting, orders and the MYOB or Xero connection.
Watch the on-demand demo