Cisco CSTA connection

Connection: CSTA/XML Cisco CSTA connection
Driver required: Included
Firewall ports required: TCP: 5060 – Note: the PBX will make a reciprocal connection back to Go Connect Server. This may require specialist firewall support/configuration. Operation is recommended for LAN use only.
Firmware version required:
(for new installations)
15.0(1) or later
Connection requirements: Configuration of the Cisco CME/UC500 for CSTA is required before connecting.
Other notes:
Directory download: Extensions

Architecture

The Cisco Call Manager Express / UC500 connects onto the LAN via one of the RJ45 sockets on the front of the PBX. The local IP address and other network settings are set through the HTML-based programming interface. Advanced configuration, such as is required for CSTA / XML configuration is normally done via the telnet interface.

Go Connect Server Installation Notes

To perform an installation you will need the IP address of the PBX and a username and password configured for XML use. Also you will need to prepare the Cisco appliance through programming. This programming includes:

  • Configuring the XML gateway service
  • Allowing sip-to-sip connections
  • Enabling CTI integration

For more information please see the ‘Configuring CTI CSTA Protocol Suite in Cisco Unified CME’ guide.

Advisories

Configuring the Cisco CME for CSTA is considered an advanced subject. Please do not attempt to do this without prior training.