Telephone Integration with Tall Emu CRM

Capture Inbound and Outbound Telephone Call Instantly with Tall Emu

Tall Emu CRM integrates with almost 80 phone systems (PBX) giving Tall Emu CRM powerful call-centre features. It provides CRM users with streamlined telephone services from within CRM, preview information before the call is answered and streamlines data entry.

Caller Preview

When a phone rings, if the caller’s details are inside CRM, a small preview window is shown with the caller’s name, company name and who they normally work with.
If you answer the call, the information is immediately expanded to include:

Lifetime Sales value
Current account balance
Number and value of open quotes, sales orders and invoices
List of Items on Back Order and recently purchased items
Any pending shipments
Open opportunities
Open support tickets

Open Projects
Sales history chart.
Information about the contact’s influence – who they have referred , what role they play in open opportunities
Recent emails, phone calls and other messages.

It’s possible to click links in this window to open related CRM records automatically.

Click to Call Buttons

Simply click and you’re connected! Click to call buttons appear automatically next to all phone numbers in the CRM system when CTI is enabled, allowing a simple “click to call”

Automated Call Logging

Starting in version 3.1 all inbound and outbound calls made from your companies’ phone system are logged in CRM with no action on the part of the user. This facility massively reduces the effort involved in correctly recording your interactions with clients.

The detail recorded allows excellent reports and statistics to be generated:

Ring time (seconds)
Hold Time (Seconds)
Direction (inbound/outbound)
Called Number (for example, your support line/sales line)
Overall call duration.
Call Legs – answered by, transferred to. For example – if a receptionist answers the call and spends several moments talking before transferring to sales this time can also be tracked.

TRUSTED

What Our Customers Say

I have worked with the Tall Emu system for over four years in two different businesses…the team and software have been outstanding. Brett Etchells, Business Development Manager, Premier Group

Tall Emu have always produced everything they said they would and the results have certainly exceeded our expectations. Ash Collins, Director, Tuff Stuff Australia

Tall Emu offers unparalleled customization at its price point. Adam Pope, Managing Director, Fabulous Catering

Tall Emu CRM has a very intuitive interface and it’s easy to use. It has been very reliable in the three years I have been using it, and it is very customisable. David White, Director, Digital Kiwi Ltd

We absolutely love our new website! Not only does it look beautiful, but it also is technically superior and incredibly functional, as it interfaces with our Tall Emu CRM. Samantha Peters, Sales and Marketing Manager, Pastabilities

Tall Emu have a wide range of experience in the development of business systems which has proved very valuable to Firstfolio in enhancing our business automation and online systems. We would highly recommend them. Linda Cooper, Firstfolio

What’s especially impressive about the talk and actions emanating from Australia-based Tall Emu is a strong corporate culture that values communication, honesty, a willingness to talk openly about problems, a responsive attitude, open-mindedness, and respect. Scot Finnie, Editor in Chief, Computerworld

It is important we get high quality systems to keep up with the rapid growth and demands of today’s business needs. Tall Emu consistently delivers on this with its very flexible, powerful, adaptable capacity. Brett Etchells, Business Development Manager, Premier Group

Yes, I would definitely recommend Tall Emu CRM. They are honest, reliable, hardworking, do what they say. It is great being able to deal with the Principals rather than staff who keep changing. We want them to be in business for a long time. Sharon Austin, General Manager, Peer Support Australia

Tall Emu developed a superior reporting solution that exceeded our company’s objectives and expectations. Their expert guidance through the project was invaluable. Rachel Pirie, Group Director of International Sales & Marketing, Staywell Group

Beyond CRM

The Data Driven Lifecycle

Our powerful CRM solution acts more like an ERP – not only does it increase the profitability of your business, but it streamlines the lifecycle processes in your marketing, sales, accounting, and service divisions.

Leads + Aquisitions

It’s possible to have your website send webform data or shopping cart sales directly to your CRM; automatically. You can also have product data, pricing levels from CRM published up to the web.

We remove redundant data entry and we can even send completed sales to your accounting systems. In addition we can show you how people found you so that you can have full lead and sale attribution reporting so you’ll know where to spend your marketing dollars.

Our powerful automation tools let you schedule rule-based follow up of your sales leads, including emails sent directly to the lead on a drip-feed, or reminding your sales team to follow up (inlcuding automatically scheduling calls).

Proposals + Quotes

Automate proposal & quote creation in MS Word mail merge – dynamically populated Word proposals. Writing proposals is a tedious task so it makes sense to create a template and change the bits that are relevant to the sales opportunity and customer’s needs.

The faster you get back to prospective clients, the more likely your quote is to be accepted. Tall Emu CRM streamlines the quoting process, and if you are currently quoting based on formulas in Excel spreadsheets we can streamline this and make it go away.

You can even track when someone starts looking at a quote – perfect for long sales cycles.

Invoicing + Getting Paid

If re-keying of data between databases, excel spreadshets and your accounting system cause inefficiencies in your business, Tall Emu CRM can help. We link with Australian banks and all major Australian accounting companies to eliminate the re-keying of data.

Our powerful CRM solution includes automated invoice reminders sent from your CRM directly to your clients.

Asking people to pay their account works – take this repetitive task away from your team and have the system do it for you, saving time and money and ensuring it is done.