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Tall Emu CRM Australia
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Burst SMS

Setting up your Burst SMS integration will allow you to send SMS messages from within the CRM. SMS has a 98% open rate and it’s great for marketing and communication with customers and clients.


When you login to Burst SMS, go to Settings and scroll down to API Settings. Write a small amount of text in the API Secret and note it down, you’ll need this for the next step. Make sure you follow the prompts to update your profile details so they save successfully.

Log back into Tall Emu and head to Main Menu, then select Connections.

Once the connections module opens, locate Burst SMS and click Activate.

Using the details obtained in the first step, fill out the required fields in Tall Emu. Then click Finish.

Note: the Caller ID is the number that the SMS messages will be sent from. You have the choice to enter a real mobile number (in which case any replies will go directly to that number) OR to write characters (e.g. “Company Name”) which will appear as the sender when a recipient receives the SMS. If you choose this option, recipients will not be able to reply to messages you send.