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Credit Notes

To create a Credit Note, you need to enter in a negative item quantity value Invoice into the system to counteract the original Invoice (you can also see our page on Creating Invoices for further information).

To create a Credit Note:

  • Create a new Invoice and select the customer.
  • Depending on whether the stock is being returned or not, you will need to do one of the following:
      1. If stock is being returned: add the Product items from the original Invoice that the credit applies to.
      2. If stock is not being returned: you can use another Product that is a non-inventory tracked item to handle the financial aspect of the transaction, without having the credit affect your stock level.
  • Enter in each Product item quantity as a negative figure e.g. -10.00.
  • Save & Close the Invoice.

The system will automatically convert the Invoice to a Credit Note and apply a ‘CN’ designation to the record.

Creating an Invoice as a Credit Note with a negative item quantity

 

Example Credit Note in Invoices

 

Allocate a Credit Note to an Invoice

Once you have created your Credit Note, you can click on the Allocate Credit Note button on the toolbar:

This will then bring up a screen where you can select the applicable Invoice to apply this to, then click Allocate.

Process a refund Payment

Please note that if your CRM is connected to MYOB, you can only apply refunds to Credit Notes or overpaid Invoices.

To process the refund payment, click on the Make Refund button on the toolbar in the applicable Credit Note record and enter in the refund details. Click Save & Close to create the Payment.

How to generate a refund payment

Creating a refund payment

The refund Payment will then show in the Allocation tab of the Credit Note record:

A refund Payment showing on a Credit Note

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