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Call Centre CRM Solution

Tall Emu CRM makes a great CRM solution for inbound or outbound call centres.  With Tall Emu CRM you can track, measure and manage inbound or outbound campaigns easily.

Interact

Tall Emu CRM allows all calls, both inbound and outbound to be recorded inside the CRM.  You may schedule calls to be placed in future, and log the details of the call currently in progress.

Inbound calls can present a pop-screen to alert you of the person calling and which company (if any) they are from.

When the call is taken, the standard call dialog is displayed (Click for bigger). When paired with Asterisk, the CRM can automatically note the direction,start time, end time and the called (or calling) party – leaving you to only type in a short note.

CallCentreCRMSolution

Measure and Report

Since all calls are recorded in the system, it’s possible to produce excellent statistical reports. What time of the day is the busiest?  How many calls are my team making or receiving per day ?

Premier Group
Brett Etchells, Business Development Manager, Premier Group
I have worked with the Tall Emu system for over four years in two different businesses…the team and software have been outstanding.
Tuff Stuff Australia
Ash Collins, Director, Tuff Stuff Australia
Tall Emu have always produced everything they said they would and the results have certainly exceeded our expectations.
Fabulous Catering
Adam Pope, Managing Director, Fabulous Catering
Tall Emu offers unparalleled customization at its price point.
Digital Kiwi Ltd
David White, Director, Digital Kiwi Ltd
Tall Emu CRM has a very intuitive interface and it’s easy to use. It has been very reliable in the three years I have been using it, and it is very customisable.
Pastabilities
Samantha Peters, Sales and Marketing Manager, Pastabilities
We absolutely love our new website! Not only does it look beautiful, but it also is technically superior and incredibly functional, as it interfaces with our Tall Emu CRM.
Firstfolio
Linda Cooper, Firstfolio
Tall Emu have a wide range of experience in the development of business systems which has proved very valuable to Firstfolio in enhancing our business automation and online systems. We would highly recommend them.
Computerworld
Scot Finnie, Editor in Chief, Computerworld
What’s especially impressive about the talk and actions emanating from Australia-based Tall Emu is a strong corporate culture that values communication, honesty, a willingness to talk openly about problems, a responsive attitude, open-mindedness, and respect.
Premier Group
Brett Etchells, Business Development Manager, Premier Group
It is important we get high quality systems to keep up with the rapid growth and demands of today’s business needs. Tall Emu consistently delivers on this with its very flexible, powerful, adaptable capacity.
Peer Support Australia
Sharon Austin, General Manager, Peer Support Australia
Yes, I would definitely recommend Tall Emu CRM. They are honest, reliable, hardworking, do what they say. It is great being able to deal with the Principals rather than staff who keep changing. We want them to be in business for a long time.
Staywell Group
Rachel Pirie, Group Director of International Sales & Marketing, Staywell Group
Tall Emu developed a superior reporting solution that exceeded our company’s objectives and expectations. Their expert guidance through the project was invaluable.