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Tall Emu CRM is a big, powerful system that can transform how you work – but you need to know how to use and modify it to work with you.

  • You can’t effectively learn it by yourself.
  • There are many ways of doing the same thing in a CRM. We can help you select the best way.
  • We can help you understand the short cuts, the automation possibilities and how to work faster with less data entry.
  • CRM, with our help, can remove inefficient ways of working and get ahead of your competitors.
  • Without help, you may be destroying your investment in CRM, have unhappy staff with people reverting to paper based processes and lose productivity.

 Isn’t Support Expensive?

We have an ad-hoc support rate but this can become expensive, having to pay every time you need help and it can be a dis-incentive to get help when you need it.   We discount our managed support fees so that you commit to a long-term education of using the CRM and getting better value out of it.

Managed Support – The smart option

With Managed Support you can actually save money, but the primary reason you get Managed Support is getting more out of the system and work smarter.

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Whats is covered with Managed Support

Depending on which level of Managed Support you opt for you get a set amount of hours which can be consumed doing with the following

  • Support and Help
  • Training
  • Customisation
  • Business Analysis
  • Report or Workflow writing
  • Project & Development work

What does it Cost

Annual Contract but Pay QTLY

  • M4Q – $300 per month, includes 4 hours (effective rate $75).  Additional hours $175+GST*
  • M8Q – $600 per month, includes 8 hours (effective rate $75).  Additional hours billed at $170+GST*
  • M16Q – $1200 per month, includes 16 hours (effective rate $75).  Additional hours billed at $160+GST*

*unlike Ad-hoc rates, companies on MS will be billed by the minute not increments of 30 minutes.

Pay Annually and Save 10%

If you elect to pay your Managed Support annually, you can claim a 10% discount on the managed support fees and a further reduced rates for the Additional hours.

  • M4A – $270 per month, includes 4 hours (effective rate $67.5).   Additional hours billed at $175+GST.
  • M8A – $540 per month, includes 8 hours (effective rate $67.5).   Additional hours billed at $170+GST.
  • M16A – $1,080 per month, includes 16 hours (effective rate $67.5).   Additional hours billed at $160+GST.

No Manage Support Plan then Ad-hoc Rates – $250 per / hour bill in 30 minutes increments

Managed Support means more Savings

 

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Development Work

Any changes involving programming costs $190 p/h.

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Work Smarter Consulting

Get a Process Automation expert onsite to revamp the way you work. Usually $250/hr ($2000 per day)+GST

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Bigger Discounts at Sales Time

We have at least one big sale a year. If we offer a 30% discount you’d get 36% discount.

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Early Releases of Software

We usually make 3 releases a year.

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Training

Learning to use the CRM properly is smart.

 

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