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Do I need CRM Support?

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Tall Emu CRM is a big, powerful system that can transform how you work – but you need to know how to use and modify it to work with you.

  • You can’t effectively learn it by yourself.
  • There are many ways of doing the same thing in a CRM. We can help you select the best way.
  • We can help you understand the short cuts, the automation possibilities and how to work faster with less data entry.
  • CRM, with our help, can remove inefficient ways of working and get ahead of your competitors.
  • Without help, you may be destroying your investment in CRM, have unhappy staff with people reverting to paper based processes and lose productivity.

 Isn’t Support Expensive?

We have an ad-hoc support rate but this can become expensive, having to pay every time you need help and it can be a dis-incentive to get help when you need it.   We discount our managed support fees so that you commit to a long-term education of using the CRM and getting better value out of it.

Managed Support – The smart option

With Managed Support you can actually save money, but the primary reason you get Managed Support is getting more out of the system and work smarter.

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Whats is covered with Managed Support

Depending on which level of Managed Support you opt for you get a set amount of hours which can be consumed doing with the following

  • Support and Help
  • Training
  • Customisation
  • Business Analysis
  • Report or Workflow writing
  • Project & Development work

What does it Cost

Annual Contract but Pay QTLY

  • M4Q – $300 per month, includes 4 hours (effective rate $75).  Additional hours $175+GST*
  • M8Q – $600 per month, includes 8 hours (effective rate $75).  Additional hours billed at $170+GST*
  • M16Q – $1200 per month, includes 16 hours (effective rate $75).  Additional hours billed at $160+GST*

*unlike Ad-hoc rates, companies on MS will be billed by the minute not increments of 30 minutes.

Pay Annually and Save 10%

If you elect to pay your Managed Support annually, you can claim a 10% discount on the managed support fees and a further reduced rates for the Additional hours.

  • M4A – $270 per month, includes 4 hours (effective rate $67.5).   Additional hours billed at $175+GST.
  • M8A – $540 per month, includes 8 hours (effective rate $67.5).   Additional hours billed at $170+GST.
  • M16A – $1,080 per month, includes 16 hours (effective rate $67.5).   Additional hours billed at $160+GST.

No Manage Support Plan then Ad-hoc Rates – $250 per / hour bill in 30 minutes increments

Typical first year (Comparison of Managed Support verses Ad-Hoc Support)

      Without Managed Support

  • 1st installation – $600
  • 2 upgrades a year – $1,200
  • 5 hours of Development Work – $950
  • 12 hours of Adhoc Support  – $3,000
  • Dashboard Licence – $799
      With Managed Support (paid Annually)

  • 1st installation – Free (Save $600)
  • 2 upgrades a year – Free (Save $1,200)
  • 5 hours of Development Work – $875
  • 48 hours of Support  – $3,240
  • Dashboard Licence – Free
Total Saving with Managed Support : $2,434

Managed Support means more Savings

Installation and upgrades cost $600 each install.

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CRM Installation and Upgrades

Installation and upgrades cost $600 each install.

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Dashboards and Point of Sale

Both are standalone pieces of software that integrates to Tall Emu CRM and cost $799 each per year.

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CTI Installation

Installation cost $600. (Phone systems connected to your CRM.)

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Development Work

Any changes involving programming costs $190 p/h.

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Work Smarter Consulting

Get a Process Automation expert onsite to revamp the way you work. Usually $250/hr ($2000 per day)+GST

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Bigger Discounts at Sales Time

We have at least one big sale a year. If we offer a 30% discount you’d get 36% discount.

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Early Releases of Software

We usually make 3 releases a year.

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Training

Learning to use the CRM properly is smart.

 

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Premier Group
Brett Etchells, Business Development Manager, Premier Group
I have worked with the Tall Emu system for over four years in two different businesses…the team and software have been outstanding.
Tuff Stuff Australia
Ash Collins, Director, Tuff Stuff Australia
Tall Emu have always produced everything they said they would and the results have certainly exceeded our expectations.
Fabulous Catering
Adam Pope, Managing Director, Fabulous Catering
Tall Emu offers unparalleled customization at its price point.
Digital Kiwi Ltd
David White, Director, Digital Kiwi Ltd
Tall Emu CRM has a very intuitive interface and it’s easy to use. It has been very reliable in the three years I have been using it, and it is very customisable.
Pastabilities
Samantha Peters, Sales and Marketing Manager, Pastabilities
We absolutely love our new website! Not only does it look beautiful, but it also is technically superior and incredibly functional, as it interfaces with our Tall Emu CRM.
Firstfolio
Linda Cooper, Firstfolio
Tall Emu have a wide range of experience in the development of business systems which has proved very valuable to Firstfolio in enhancing our business automation and online systems. We would highly recommend them.
Computerworld
Scot Finnie, Editor in Chief, Computerworld
What’s especially impressive about the talk and actions emanating from Australia-based Tall Emu is a strong corporate culture that values communication, honesty, a willingness to talk openly about problems, a responsive attitude, open-mindedness, and respect.
Premier Group
Brett Etchells, Business Development Manager, Premier Group
It is important we get high quality systems to keep up with the rapid growth and demands of today’s business needs. Tall Emu consistently delivers on this with its very flexible, powerful, adaptable capacity.
Peer Support Australia
Sharon Austin, General Manager, Peer Support Australia
Yes, I would definitely recommend Tall Emu CRM. They are honest, reliable, hardworking, do what they say. It is great being able to deal with the Principals rather than staff who keep changing. We want them to be in business for a long time.
Staywell Group
Rachel Pirie, Group Director of International Sales & Marketing, Staywell Group
Tall Emu developed a superior reporting solution that exceeded our company’s objectives and expectations. Their expert guidance through the project was invaluable.